TROUBLESHOOTING

Can't Add Open Voice Conference In Outlook

Issue

The Open Voice Add Conference button does not appear in Outlook ribbon after creating a New Appointment.

Objective

Environment

  • Windows
  • OpenVoice plugin
  • Outlook 2013

Procedure

Answer

Cause

The Open Voice Outlook plug-in is not enabled in Outlook.

Resolution

  1. Click FILE tab in upper left of Outlook
  2. Click Options
  3. Click Add-Ins
  4. Scroll down to Disabled Application Add-Ins
  5. Select Open Voice for Outlook
  6. Select COM Add-ins in the Manage field at bottom of window
  7. Click
    Go...
  8. Check box next to OpenVoice for Outlook
  9. Click
    OK
  10. Close Outlook
  11. Re-open Outlook
  12. Go to Calendar
  13. Click New Appointment or New Meeting
  14. Click Open Voice Add Conference button in ribbon to verify

Additional Information