QUESTION AND ANSWER

Why Is My Email Address In The Bounced Email Filter?

Issue

Objective

Environment

GoToMeeting
GoToWebinar
GoToTraining
Open Voice

Procedure

Answer


The Bounced Email filter prevents our email server from having to use resources trying to send an email to an address that is known to be failing. An automated process keeps track of failures and will add an email address to the bounce filter if certain criteria are met. Once on the bounce filter our mail server will make no attempt to send an email to that address until it is cleared.

Please contact Customer Care to check/clear an email from the Bounce Filter.

Cause

Resolution

Additional Information