QUESTION AND ANSWER

Why Am I Locked Out Of My Account When Logging In?

Issue

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • OpenVoice
  • GoToAssist
  • GoToMyPC

Procedure

Answer

Users trying to log in with an incorrect password will be locked out from logging in for 5 minutes after 5 failed attempts. To avoid waiting the 5 minutes, you can click on the Forgot your password? link at the bottom of the login box.

Cause

Resolution

Additional Information

This lockout is a mandatory security requirement for all accounts, and cannot be disabled.