QUESTION AND ANSWER
What are USF & Telecom Taxes?
- OpenVoice Integrated
- OpenVoice is charged with additional fees such as USF and various state taxes, that are dependent on which state the customer is billed to.
- USF: USF is a federal tax applied to telecommunications services. This tax is NOT eligible for exemption. Further information can be found here.
- State Tax: Telecom state taxes will list separately from sales tax. Should a customer ask about these additional taxes, say this: “OpenVoice audio products are considered intra-state toll service, and therefore subject to state telecommunications taxes and fees, which are separate from Federal USF. In the past these fees were not being assessed, however, as of March 22, 2018, our Sterling invoicing has been corrected to include the appropriate audio fees for each state as assessed and required by them. NextGen commerce will be updated at a future date.
Customers can ask additional questions directly to the tax department at: email@example.com.