HOW TO

How To Reset An Account Password

Issue

Objective

Create a new password to log in to your account

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • OpenVoice
  • GoToAssist Remote Support
  • GoToAssist Service Desk

Procedure

  1. Navigate to the site login page
  2. Enter email address
  3. Click Forgot your password?
  4. Confirm your email address
  5. Click Send an Email
  6. Check your email
  7. Click on the link within the email from us
  8. Create new password (8 or more characters, letters and numbers)

Answer

Cause

Resolution

Additional Information