Access Numbers FAQs
Review a list of frequently asked questions about Access Numbers.
For which countries do you currently offer an international toll-free & local toll-based dial-in number service?
See our list of international toll-free & toll based dial-in numbers here.
Based on customer requests, new country dial-in numbers are continually being added. If you have a specific country requirement that is not currently available, please contact your administrator.
The international toll-free access numbers should only be used for a participant in that particular country.
For example, only participants in Belgium should dial the Belgium international toll-free number. The toll-free international Belgium number(s) will not work for participants in other countries.
The international local toll access numbers should only be used for a participant in that particular country, who will not incur international long-distance rates for calling the number.
For example, only participants in Belgium should dial the Belgium international local toll number. The international local toll Belgium number will work for participants in other countries, but they will incur international long distance charges for a call to that country.
To make things simple, we display the numbers with their country and city codes. Based on the city a participant is calling from, he or she may not need to dial the complete set of digits. The participant should check with his or her local phone carrier to see what is required to access the number.
Where can I see the list of toll and toll-free access numbers have been enabled for my conference room?
As an organizer, you can view all the access numbers that have been enabled for your conference room by logging on to your (Undefined variable: MyVariables.ProductName) account and navigating to the My Conferences page. The phone numbers are split into 2 tabs - Toll Free and Toll.
What's the difference between using US Toll and Toll Free numbers for my meetings? Will I incur extra charges associated by using one or the other?
As a customer your company has negotiated a "per minute rate"/per person on the call for toll and toll free usage. When participants dial into a meeting using a toll number they may also incur their own local/long-distance phone carrier costs. However, when participants dial into a meeting using a toll free number, typically they will not incur long distance phone carrier cost but you will incur the per minute costs on your account. Note that additional charges may be incurred for callers dialing in from their mobile or certain landline phone plans (these charges are specific to each service provider's contract that your participants have with their carriers).