About Technician Console Permissions The exact features you can use and actions you can take in the LogMeIn Rescue Technician Console may depend on permissions granted by a Rescue administrator, a collaborating technician, and potentially a customer during a session.
Managing Sessions Learn about features and tools technicians can use to manage support sessions in the Technician Console.
Communicating with Customers Technicians can use the Chat panel to communicate with customers. They can send predefined replies and URLs to save time and keystrokes. The technician console also makes it possible to send a file or a survey to the customer.
Monitoring Technicians From within the Technician Console, Administrators can view the desktop of technicians in their organization, as well as invite themselves to join a monitored session as a collaborating technician.