Setting up Rescue to Check for Firmware Issues
Upload a file that Rescue uses to identify when a device’s firmware is not current. The file contains OS properties and can include a link to current firmware.
- Select the Global Settings tab.
- Under , click Browse and select the file containing firmware requirements and URLs directing customers to current firmware versions. Important: Download the template XML file to ensure that you follow the proper format.
- Click Upload.
The selected file is uploaded.
- Click Save Changes.
The data is made available on Click2Fix.
How does this work for the technician? In the Technician Console, the Click2Fix alert bar will notify the technician when a difference is detected between the firmware on the customer's device and properties defined in the uploaded file.