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LogMeIn Rescue Administration Center - Reports

This report returns cumulative data for all sessions missed by members of the selected unit during the selected period.

A missed session is any session that enters the queue and never enters Active status.

Number of Missed Sessions
The total number of sessions that were never activated by a technician. Data type: Integer. Data length: unspecified.
Average Waiting Time
Average time customers waited before abandoning the session or timing out. Data type: DateTime. Data length: unspecified.
Total Waiting Time
Total time customers waited before abandoning the session or timing out. Data type: DateTime. Data length: unspecified.
Longest Session
The longest time any one customer waited before abandoning the session or timing out. Data type: DateTime. Data length: unspecified.