How to View Battery and Power Consumption Information for a Mobile Device
The agent's Technician Group must have permission to view system information.
The session must be Active.
- On the System Info tab, click Dashboard.
The system info Dashboard is displayed.
- Click Request Information to retrieve data from the customer's device.
The customer may be prompted to accept or decline your request.
- The following view-only information is available, depending on the customer's operating system.
Android BlackBerry Apple iOS Battery Information Yes Yes Yes Power source Yes Yes Yes Charge status Yes Yes Yes Power remaining / Lifetime Yes Yes Yes Voltage Yes Yes No Current Battery Drain No No No Average Battery Drain No No No Temperature Yes Yes No Chemistry Yes No No Backup charge status No No No
Related Click2Fix Widgets:
- Battery Widget