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How to Start a PC/Mac Session via PIN Code
This article gives guidance to Rescue technicians.
Follow this procedure to connect to a customer using a PIN code.
Before you begin:
The agent's Technician Group must have permission to start Private Sessions.
The agent's Technician Group must have permission to use the PIN Code connection method.
On the Session toolbar, click New Session.
Result: The Create New Session window is displayed.
Type the customer's name or other identifier in the Name field.
Result: You will use this name to identify the session on the Active Session tab and in the Session List.
Select the PIN Code tab.
Click Create PIN Code.
Result: LogMeIn Rescue generates a 6-digit PIN code and displays it in the Generate New Session window and in the Session Log.
Ask the customer to go to the PIN code entry site.