LogMeIn Rescue Administration Center

You must decide how technicians will authenticate when they access an unattended computer.

  1. On the Organization Tree, select the Technician Group you want to work with.
  2. Select the Settings tab.
  3. Under Unattended Access, set the Technician enters administrator credentials at start of every session option:
    • Clear this option to allow technicians to authenticate to an unattended computer using a customer's credentials. This is the default setting.
      Important: The duration of unattended access is limited to two weeks when technicians authenticate using customer credentials.
    • Select this option to force the technician to enter valid administrative credentials at the start of every unattended session.
  4. Save your changes.