LogMeIn Rescue Administration Center
The Hierarchy Visibility feature allows Master Administrators to simplify the organizational hierarchy displayed to Rescue users when transferring sessions, inviting other technicians, or choosing a technician to monitor.
- Select the Global Settings tab.
- Under Hierarchy Visibility in Technician Console, select from the following options:
Option Description Compact View Technicians see only those organization entities that are relevant targets for their given action (transferring a session, inviting a technician, or monitoring a technician).
Compact View displays an aggregated view of channels (only one instance of each channel displayed).Note: The Monitoring Technician feature is available for Administrators with a technician seat.
Extended View Transfer session, Invite technician, and Monitor technician windows display the full Organization Tree. Channels are displayed for each organization entity they are assigned to.
- Click Save Changes. The settings are applied to all users in your Rescue organization.