How to Draw on the Customer's Screen
This article gives guidance to Rescue technicians.
Use the Whiteboard to activate a pencil tool that you can use to draw freehand images on the customer's screen.
- On the Remote Control toolbar, click the Whiteboard icon and select Whiteboard On.
The pencil tool is activated.Note: You cannot control the host while Whiteboard is enabled.
- Draw on the host screen.
The pencil tool leaves a red line on the customer's screen. All drawings appear on both the Technician Console and the customer's computer.
- To erase drawings, click the Whiteboard button and select Erase Drawings or Whiteboard Off.