How to Assign a Channel to a Technician Group
Channels can be assigned to a Technician Group by a Master Administrator or by an Administrator responsible for that Technician Group.
By default, the channels are named "Channel 1", "Channel 2", and so on. You cannot create new channels; only rename.
- On the Organization Tree, select the Technician Group to which you want to assign a channel.
- Select the Channels tab.
- On the Channels tab, click the checkbox next to the channel(s) you want to assign to the selected Technician Group.
The assignment is applied immediately in the Administration Center. Any technician who is logged in to the Technician Console must log off and log in again before the change is applied.