Using the Technician Console, Administrators can invite themselves to join a monitored technician's session as a Collaborating Technician.

This procedure assumes that you are already monitoring a technician.

  1. On the Technician Console workspace, select the Session tab for the monitored technician. The Session tab has two sub-tabs: Desktop and Active Sessions.
  2. Select the Active Sessions sub-tab. A list of the technician's current sessions is displayed.
  3. Select the session you want to join.
  4. Click Join Session. You join the session as a Collaborating Technician. See also About Collaborating Technician Capabilities.