Controlling How Your Technicians Collaborate With External Technicians
Define whether the members of a Technician Group will be able to invite external technicians, and more.
|Goal||Setting or Location in Administration Center|
|Define whether the members of a Technician Group will be able to invite external technicians|
|Define whether members of a Technician Group can invite anyone or only approved external technicians||
Tip: To make an external technician or group available to a specific technician or group, drag their name tag to the appropriate technician or group on the Organization Tree.
Note: IP controls set in the Administration Center do not apply to external technicians.
|Control how technicians are able to invite external technicians to a session||
For maximum flexibility, select all options. For maximum control, only allow technicians to invite external technicians via email sent through Rescue servers.
Invitation settings impact the tabs available on the Invitation to External Technician dialog box under Connection Method.