How to Add an Individual Predefined Reply or URL
- From the Tools menu, select Manage Predefined Replies.
The Manage Predefined Replies tab is displayed in the Technician Console workspace.
- On the Predefined Replies or Predefined URLs tab, click Add New.
The Add New Predefined Reply form is displayed.
- Give the reply or URL a short Name.
- Type the text of the reply or the URL in the Content box.
All content is text only. Formatting is not available.Note: You can also enter an FTP address.
- Click Save.
You can send the predefined replies and URLs via the Chat panel.