Unattended access allows a technician to connect to a remote computer when no user is present.
Technicians are often unable to resolve an issue during a single Rescue session; the job may be too big, or the customer may need his computer. The technician and customer could theoretically arrange a time for a second session, but it is more practical for the technician to continue work later – at a time more convenient for all – even when the customer is not present.
Rescue Administrators use the Administration Center to assign unattended computers to groups or technicians, or to disable unattended access.
See the Technician Console User Guide for step-by-step instructions on how to enable unattended access.