The customer is asked to install this small executable file to his computer when a technician initiates a normal session.

Standard Rescue Applet interface
Rescue Customer Applet
Customer capabilities using the Applet:
  • Chat with the technician(s)
  • View a detailed session log
  • Allow or deny the technician the right to perform certain actions
  • Send individual files to a technician
  • Change the display font size
  • Revoke permissions, such as remote control or file management, from the technician by clicking the large X in the upper-left corner
  • End a session by clicking the small X in the upper-right corner
Note: The Applet automatically removes itself at session conclusion.