HELP FILE

Why was my payment declined?

You can use a payment card or PayPal to purchase LastPass, and manage your subscription renewals within your Account Settings. However, if a payment is declined or fails, this can happen for a variety of reasons.

When a charge is submitted to your bank, there are automated systems in place that determine whether or not the bank will accept the charge. These systems take various factors into account, including your spending habits, account balance, and the validity of your payment card (e.g., expiration date, CVC, etc) or account information. Since these factors endure constant change, a previously successful payment method may be declined in the future due to a bank’s strict fraud systems.

How can I find out more information about a specific payment decline?

LastPass displays all of the information that is received from your bank about a payment decline. Unfortunately, the information usually provided by a bank is generic. If you have confirmed that all of your payment information is correct, it is recommended that you contact your bank for more details, and request that payments processed for LastPass be accepted in the future.

How can I find out more information about a declined payment processed via PayPal?

PayPal will notify LastPass that a payment or renewal has failed, but they do not provide detailed information for the cause of the failure. For this reason, we recommend that you search PayPal's support page for your specific payment issue, or contact them directly for more information.