HELP FILE

Why do I see a message, "We're sorry, something went wrong" when purchasing LastPass?

There are only a few reasons that would cause you to encounter this error message while attempting to purchase a LastPass subscription.

Error message

We're sorry, something went wrong. Please try again. If you continue to have issues, please contact us.

Causes of error message

You may encounter this error message if there is a technical issue with one of our payment processing systems or if a payment was declined during the checkout process of the purchase flow.

What to do next

If you encounter a technical issue or payment failure during the purchase flow, attempt to purchase LastPass again.

If you need additional assistance, please contact LastPass Support by selecting Contact Support at the bottom of this article.