HELP FILE

Why do I get a message that I can't link an account with another linked account or LastPass Business account?

If you are attempting to link a LastPass personal account with a LastPass business account and encounter a message that you are unable to do so because an account is already linked, you can unlink your existing account first, depending on your access.

Unlink your account from within your personal account

If you want to unlink your personal account but no longer have access to your company account, you can do so by logging in to your personal account.

  1. Log in to your personal LastPass account and access your Vault by doing either of the following:
    • In your web browser toolbar, click the LastPass icon then click Open My Vault.
    • Go to https://lastpass.com/?ac=1 and log in with your email address and Master Password.
  2. Select Account Settings in the left navigation.
  3. Go to Show Advanced Settings > Unlink Account From LastPass Business.
  4. Click OK on the confirmation message, then click Update to close the Account Settings window.
You have unlinked your personal account.

Unlink your personal account from within your company account

If at any time you wish to unlink a personal account from your LastPass business account, you can do so by logging in to your company account.

  1. Log in to LastPass and access your Vault by doing either of the following:
    • In your web browser toolbar, click the LastPass icon active LastPass icon and select Open My Vault.
    • Go to https://lastpass.com/?ac=1 and log in with your email address and Master Password.
  2. Select Advanced Options in the left navigation.
  3. Select Remove linked account.
  4. When prompted, click Yes to confirm.

    Note:  If your LastPass company account admin resets your Master Password using the "Permit super admins to reset Master Passwords" policy, your LastPass personal account will automatically become unlinked.

Your personal LastPass account is no longer linked to your company LastPass account.