HELP FILE

Why am I seeing a message to check my inbox to verify or try again when logging in to LastPass?

If you encounter this error message on desktop or mobile, it means that either you have attempted to log in to LastPass with an invalid email address and Master Password combination, or that you must verify your device as trusted via email verification.

Verify Your Trusted Device

First, check your email inbox for an email from LastPass about your login being blocked.

Attention: If you did not receive an email from LastPass, you may have set up a security email address (a secondary email address used for security verification) – check the inbox of your security email address for an email from LastPass about your login being blocked.
If you received this email and are logging in to LastPass from a trusted device or location, click the verification link within the email, then log in to LastPass again.

If you did not receive an email from LastPass, please check the email address and Master Password you should be using and attempt to log in to LastPass once again.

If you are still having trouble logging in to LastPass, please see Recover Your Lost Master Password for recovery steps.