HELP FILE

Use the LastPass Self-Service Training Portal

Your organization has teamed up with LastPass to provide you with a world class password management tool. To help you successfully start using LastPass, a training session will walk you through the primary features and benefits. The training session provided by LastPass is a self-paced course that should take about 30 minutes to complete. The course is structured to be taken in linear succession, but you can view any lesson at any time.

Sign up or sign in

  1. Open a web browser and navigate to https://training.logmein.com/page/lastpass-user-training.
  2. Select your desired LastPass product tier.
  3. Depending on whether you have already signed up, choose from the following options:
    To do this Do this
    I have already signed up
    1. Click Sign In.
    2. Enter your email address and password.
    3. Click Sign In.
    Note:  If you have forgotten your password, click Forgot Password? then enter your email address and click Reset My Password to be sent a password reset link.
    I have not signed up yet
    1. In the upper-right navigation, click Start.
    2. On the Sign Up tab, enter the following:
      • First Name
      • Last Name
      • Email Address
      • Create a new password, then enter it again to confirm
    3. Click Sign Up.
You are now signed in to the LastPass self-service training portal.

How to use

Once you have signed in, you can click on the first course lesson to begin, which may also include video content.

  1. While signed in, click Start in the upper-right navigation.
  2. Select the first course lesson to begin (or pick up where you left off, if you've already started).
  3. At the end of the course, complete the short quiz provided.
  4. Once complete, you can choose to click Show Answers or Take this quiz again.
You have completed both the course lesson and the quiz.
What to do next: If desired, return to the User Training page at https://training.logmein.com/page/lastpass-user-training and take another course.
Tip: We recommend using the following best practices when creating your Master Password:
  • Use a minimum of 12 characters, but the lengthier the better
  • Use upper case, lower case, numeric, and special character values
  • Make it pronounceable and memorable, but not easily guessed (e.g., a passphrase)
  • Make sure that it is unique only to you
  • Don't use personal information
  • A good example is: Fidoate!my2woolsox
Note: Sites that manage their own password requirements (e.g., passwords are not permitted to be complex and/or lengthy, using a Pin code instead of a password, etc.) may be counted against users as "weak passwords" in their security score.
Important: To complete the steps for account recovery, a valid Recovery One Time Password is required, which is created when you log in to the LastPass web browser extension on your desktop and have not cleared your cache.