HELP FILE

Set Up LastPass to Use the LastPass MFA Authenticator

The LastPass MFA authenticator is an adaptive authentication solution that supports various forms of authentication, including biometrics (face or fingerprint recognition), as well as pattern matching. You can use this authenticator to verify your login for your LastPass Vault (if you have one) and/or websites that you sign in to and use daily.

Please note that feature availability within the app may vary depending on the settings configured by your LastPass admin.

This mobile app can only be used by LastPass business account holders (LastPass Enterprise with MFA trial, LastPass MFA only, and LastPass Identity). Learn more about our LastPass business solutions.

Not what you're looking for? Please see the LastPass Authenticator. 

First, activate your LastPass MFA account

Set up and configure in LastPass

Once activated, you can enable the LastPass MFA authenticator to be used to protect your LastPass Identity account.

Note: The steps below are only available for users with LastPass Identity accounts. Learn more about business account types.

  1. Log in to LastPass and access your Vault by doing either of the following:
    • Go to https://lastpass.com/?ac=1 and log in with your username and Master Password.
    • In your web browser toolbar, click the active LastPass icon LastPass then click Open My Vault.
  2. Select Account Settings in the left navigation.
  3. Click on the Multifactor Options tab.
  4. Click the Edit icon Edit option for LastPass MFA.
  5. For the "Enabled" drop-down menu, select Yes.
  6. For the "Permit Offline Access" drop-down menu, choose from the following:
    • Select Allow if you want to allow access to LastPass even when you are offline. This will store an encrypted Vault locally so you can log in without using Multifactor Authentication in case of a connectivity issue.
    • Select Disallow to prevent offline access, which requires the use of Multifactor Authentication and to be connected to the internet when using LastPass.
    • Note: If this option is selected and you are not connected to the internet and/or https://lastpass.com is not available, you will be unable to access your Vault. Learn more about offline access.

  7. When finished, click Update.
  8. Enter your Master Password, then click Continue.
  9. The LastPass MFA authenticator now displays as Enabled. Test your authentication by logging out of your LastPass account, then logging back in and accepting the authentication request.

Use the LastPass MFA app to log in to LastPass

  1. Log in to LastPass with your username and Master Password (on the LastPass web browser extension, Mac desktop application, or mobile app).

    Note: At this time, using Multifactor Authentication with the LastPass for Windows Desktop application is not supported.

  2. On your mobile device, open the LastPass MFA app.
  3. When prompted in the LastPass MFA app, tap or select Accept for the authentication prompt. You will have one minute to accept, as indicated by the timer on the screen.
  4. Verify your identity using biometric or pattern.

You are now logged in to your LastPass Vault.

Use the LastPass MFA authenticator

Your LastPass admin must configure apps and websites in order for you to use the LastPass MFA authenticator.

  1. On your mobile device, open the LastPass MFA app.
  2. Navigate to your desired app or website (that uses LastPass MFA) and proceed to log in.
  3. When prompted in the LastPass MFA app, tap or select Accept on the authentication prompt. You will have one minute to accept, as indicated by the timer on the screen.
  4. Verify your identity using biometric or pattern.

You are now logged in to your app or website.

Additional features and troubleshooting

Related

What type of LastPass business account do I have?

About LastPass MFA Account Activation

LastPass MFA App Activation

Manage LastPass MFA App Settings

LastPass MFA troubleshooting

What are Cloud Apps and how do I use them?