HELP FILE

Use the LastPass Admin Toolkit

Success with LastPass starts with the right resources. The resources below (Evaluation, Implementation, Awareness, and Education) will help you and your business understand the benefits of LastPass Enterprise, LastPass MFA, and LastPass Identity, and how to implement and use our service within your organization.

These fundamental resources will help you:

• Build a business case for investing in an access solution
• Evaluate LastPass Enterprise and LastPass Identity
• Educate employees on the benefits of using LastPass
• Achieve a successful proof-of-concept and implementation of LastPass

Evaluation

Get started with learning about what makes LastPass a world-class access solution, and how your organization as a whole can benefit from using our features and tools that keeps your company data safe and secure.

Step #1: Understand Single Sign-On (SSO) and Enterprise Password Management

• Finding an Access Solution for Your Business: A Guide to Evaluating and Comparing Options – A comprehensive guide to walk you through evaluating and comparing password solutions for your business.

• Review the Resource Center – The LastPass Resource Center provides many materials to help you in evaluating and building a business case for LastPass, including case studies, white papers, and overviews of key features.

• Search the SSO App Catalog – View over 1,200 integrated apps that you can configure to use single sign-on for LastPass.

Step #2: Learn the key benefits and features of LastPass

• Watch an On-Demand LastPass Enterprise Demo – A recorded demo introducing the LastPass Enterprise service and options available.

• LastPass Security Overview – A high-level introduction to LastPass' core security principles.

• LastPass Technical Whitepaper – An in-depth review of the technical details of LastPass' architecture and approach to security.

• Overview of LastPass Features and Benefits – Learn how LastPass benefits both IT admins and employees.

Step #3: Make your LastPass trial a success

• LastPass Proof of Concept Project Plan – A worksheet to assist admins in planning and executing a successful evaluation of LastPass.

Implementation

Successfully deploying LastPass is best accomplished with a well thought-out plan. Start by educating yourself on key administrative features, then follow our recommendations for on-boarding users.

Step #1: Understand key administrative features

• Free Live Trainings for Admins and Users – Live weekly training sessions with experienced LastPass Customer Success Managers, with live Q&A.

• Single Sign-On Master Class Recording (1:03:00) – Combining use of both the password management and single sign-on enterprise features.

• Multifactor Authentication (MFA) Best Practices Webinar Recording (47:44) – A high-level overview of LastPass Enterprise Multifactor Authentication, including best practices, roles, common use cases, associated policies, and recommendations for businesses.

• LastPass Enterprise Recommended Policies – An overview to guide you through common scenarios and selecting policies to enable on your LastPass Enterprise account.

• Policies Best Practices Webinar Recording (51:35) – An overview of LastPass Enterprise Policies (including default policies), why you should implement them, common use cases, best practices, and Q&A.

• Reporting Best Practices Webinar Recording (59:57)– A recorded training of reporting options within LastPass, including standard and custom reporting to promote employee adoption and Q&A.

• Tips to Reduce Helpdesk Calls for LastPass Webinar Recording (53:56) – An overview of LastPass Enterprise roles (including the Help Desk Admin role), best practices for managing inquiries, tips for empowering your Help Desk, and Q&A.

Step #2: Create a deployment plan

• LastPass Enterprise Deployment and Adoption Plan – An admin worksheet for crafting and implementing a successful plan to deploy LastPass Enterprise and increase employee adoption of the tool.

• LastPass MFA Deployment and Adoption Plan – An admin worksheet for crafting and implementing a successful plan to deploy LastPass MFA and increase employee adoption of the tool.

• SSO Configuration Guide – Instructions on how to enable SSO apps.

• App Integration Catalog – Step-by-step instructional articles for individual apps.

• Add LastPass to Your Corporate Policies – Many businesses want to incorporate LastPass in their official IT policies. Use this stock language and modify as-needed to suit your IT policies or employee handbook.

• LastPass Enterprise User Quick Helpdesk Guide – A helpful reference for helpdesk admins who may need to assist employees with common LastPass questions and reports.

Awareness

Just like any other software deployment, the success of implementing LastPass in part depends on educating users about what LastPass it is and why they should use it. We recommend the following steps to ensure LastPass is successfully adopted in your organization.

Step #1: Send pre-deployment emails

• Executive LastPass Welcome Email Template (1 week prior to rollout) – Use this email template to inform your employees that LastPass will be rolled out to your organization within the next week, and let them know what to expect when it happens.

• Welcome to LastPass Email Template (a few days prior to rollout) – Use this email template to inform your employees that they will be able to use LastPass in the next few days, and let them know the key benefits of using LastPass as their password manager.

Step #2: Learn how to drive adoption

• Driving End-User Adoption Master Class Recording (59:23) – Learn best practices in how to drive end-user adoption of LastPass.

Step #3: Hang up posters and leave materials on desks to raise awareness

• Why LastPass? Flyer – Share the high-level benefits that LastPass will bring to employees who sign up to use it.

• LastPass Getting Started Flyer – Let employees know how easy it is to get started with a password manager and single sign-on solution.

• Promotional Posters – Hang posters in your office space to increase interest in using LastPass.

  11 x 17:

  • Poster 1
  • Poster 2

  18 x 24:

  • Poster 1
  • Poster 2
  • Poster 3
  • Poster 4
  • Poster 5
  • Poster 6

  Half-Page Ads:

  • Advertisement 1
  • Advertisement 2

Education

Once users know that LastPass will soon be made available to them, help them understand how to get started with their new password manager and single sign-on solution. We recommend using a combination of the below resources or integrating them with your standard IT training programs.

Step #1: Send your users a Welcome email with helpful resources

• Welcome Email Template (post-rollout) – Use our Welcome email template to send your employees that guide your employees from the beginning of their journey once LastPass has been rolled out.

Step #2: Leave educational handouts on employees' desks

• LastPass Security Guide – A handout you can use to explain the LastPass security model and why employees can trust it.

• End User Desk Reference Guide – A handout you can print to share during trainings or leave on employees' desks.

Step #3: Leverage our training course

• Self-Service LastPass User Training Portal – We offer a self-paced, modular training portal that you can share with employees to train them on the problems LastPass solves and how to get started with a password manager.

Step #4: Show your users how LastPass works

• Advise your users to install the LastPass web browser extension and log in (at least once) 

  This is important for a few reasons:

  • Allows your users to use some recovery options (SMS recovery or reverting to an old password) if they ever forget or need to reset their Master Password.
  • Allows your LastPass Enterprise admin to reset your users' Master Password (if the policy is enabled) if they ever forget to or need to reset their Master Password.
  • Creates a snapshot of your users' Vault data in the form of an encrypted, locally stored, cached file.
  • Automatically generates a Sharing Key so that your users can create and use shared folders.

• Get Started as a LastPass Enterprise or LastPass Identity User – An instructional article on how to get your employees started with using LastPass Enterprise.

• LastPass End User Training Presentation – A slide deck outlining steps to get started with using LastPass.

• LastPass Advanced End User Training Presentation – A slide deck outlining how to use advanced user features and tools.

• LastPass End User Training Script – An informational script to deliver information about key features and tools of LastPass.

• Attend a Live Training for End Users – Live weekly training sessions with experienced LastPass Customer Success Managers, with live Q&A.

• Introductory Video Tutorials – These short tutorials introduce key LastPass features and show how they work.