HELP FILE

Upgrading from LastPass Premium to LastPass Families FAQs

Please review commonly asked questions about upgrading from LastPass Premium to LastPass Families below.

How do I sign up for a free trial for LastPass Families?

We're happy you want to try LastPass Families! You can sign up for a free trial anytime, depending on your current LastPass account status:
  • If you do not have an existing account, you can create a new LastPass Families free trial account at https://lastpass.com/families/trial to sign up.
  • If you are an existing LastPass Free or Premium user and want to add a free LastPass Families trial to your existing account, go to https://lastpass.com/families/trial and click the Log in hyperlink, then enter your current email address and Master Password and log in to begin your trial.
    Note:  If you are an existing LastPass Teams or Enterprise user and want to try LastPass Families, you must sign up for a free trial using a different account email address than your existing business account.

How do I purchase a LastPass Families plan?

Ready to purchase LastPass Families? Glad to hear!  Let's get started:
  • If you do not have an existing account, you can create a new LastPass Families free trial account first at https://lastpass.com/families/trial, then purchase when ready at https://lastpass.com/families/payment by entering your payment details and clicking Complete Purchase. A purchase confirmation receipt will be sent via email to your account email address.
  • If you are an existing LastPass Free or Premium user, you can purchase an annual LastPass Families subscription to add to your existing account. To do so, log in at https://lastpass.com/families/payment using your current email address and Master Password, then enter your payment details and click Complete Purchase. A purchase confirmation receipt will be sent via email to your account email address.
    Note:  If you are an existing LastPass Teams or Enterprise user and want to add LastPass Families to your account, you must purchase using a different account email address than your existing business account.

I want to purchase LastPass Families but I already have a LastPass Premium subscription. What happens to the remaining balance of my Premium account when I purchase?

The balance remaining on your LastPass Premium subscription will be pro-rated and immediately used toward the purchase of your Families subscription plan.

I have a LastPass Families trial. I want to invite family members to my LastPass Families account, but they already have their own LastPass Premium subscriptions.  What happens to their Premium accounts when I purchase?

If you invite family members (who already have their own LastPass Premium subscriptions) to your LastPass Families trial, their Premium subscription time balances remain untouched during the life of your Families trial.

However, if family members still have remaining time balance for their LastPass Premium accounts when you purchase your LastPass Families subscription, the remaining time balances for those family members will be contributed to extend the life of your LastPass Families account.

If a family member does not want the remaining time left in their LastPass Premium account to be contributed toward your LastPass Families subscription purchase, you can instead invite them to your account using a different email address than what they use for their LastPass Premium account.

I purchased a LastPass Families subscription. I want to invite family members to my LastPass Families account, but they already have their own LastPass Premium subscriptions.  What happens to their Premium accounts when I renew my Families subscription?

If family members still have remaining time balance for their LastPass Premium accounts when you renew your LastPass Families subscription, the remaining time balances for those family members will be contributed to extend the life of your LastPass Families account.

If a family member does not want the remaining time left in their LastPass Premium account to be contributed toward your LastPass Families subscription renewal, you can instead invite them to your account using a different email address than what they use for their LastPass Premium account.