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Upgrading from LastPass Premium to LastPass Families FAQs

Please review commonly asked questions about upgrading from LastPass Premium to LastPass Families below.

I want to purchase LastPass Families but I already have a LastPass Premium subscription. What happens to the remaining balance of my Premium account when I purchase?

The balance remaining on your LastPass Premium subscription will be pro-rated and immediately used toward the purchase of your Families subscription plan.

I have a LastPass Families trial. I want to invite family members to my LastPass Families account, but they already have their own LastPass Premium subscriptions.  What happens to their Premium accounts when I purchase?

If you invite family members (who already have their own LastPass Premium subscriptions) to your LastPass Families trial, their Premium subscription time balances remain untouched during the life of your Families trial.

However, if family members still have remaining time balance for their LastPass Premium accounts when you purchase your LastPass Families subscription, the remaining time balances for those family members will be contributed to extend the life of your LastPass Families account.

If a family member does not want the remaining time left in their LastPass Premium account to be contributed toward your LastPass Families subscription purchase, you can instead invite them to your account using a different email address than what they use for their LastPass Premium account.

I purchased a LastPass Families subscription. I want to invite family members to my LastPass Families account, but they already have their own LastPass Premium subscriptions.  What happens to their Premium accounts when I renew my Families subscription?

If family members still have remaining time balance for their LastPass Premium accounts when you renew your LastPass Families subscription, the remaining time balances for those family members will be contributed to extend the life of your LastPass Families account.

If a family member does not want the remaining time left in their LastPass Premium account to be contributed toward your LastPass Families subscription renewal, you can instead invite them to your account using a different email address than what they use for their LastPass Premium account.

Related

How do I cancel automatic renewal for LastPass Premium?

LastPass Premium FAQs

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Why am I being charged sales tax or VAT/GST for LastPass?

How do I update my payment information?