HELP FILE

Toopher Authentication

Toopher is an authentication application that is no longer accepting new users due to its acquisition by Salesforce. Current users can still use Toopher while Salesforce continues to support it.

If Toopher is displayed as a multifactor option in your LastPass account, you can begin by installing Toopher on your iOS or Android device. Once installed, it is required that you follow all steps in Enable Multifactor Authentication before proceeding.

Please note that if you have more than 1 Multifactor Authentication option enabled for your account, you must select your desired default authentication option from the drop-down menu at the bottom of your Multifactor Options window in order to be prompted to authenticate with your preferred option when logging in to LastPass.

Topics in this article:

Set up and configure

Use Toopher Authentication

Disable authentication for a new or lost device

Admin Console administration

Set up and configure

Note: Please follow all steps in Enable Multifactor Authentication before proceeding.

Once you have clicked the Edit icon for Toopher Authentication, you can then finish the set-up process as follows:

  1. For the "Enabled" option use the drop-down menu to select Yes.
  2. For the "Permit Offline Access" option, use the drop-down menu to choose from the following:
    • Select Allow if you wish to allow access to Toopher even when you are offline. This will store an encrypted Vault locally so you can log in without using Multifactor Authentication in case of a connectivity issue.
    • Select Disallow to prevent offline access, which requires the use of Multifactor Authentication and to be connected to the internet when using Toopher Authentication.
    • Note: If this option is selected and you are not connected to the internet and/or https://lastpass.com is not available, you will be unable to access your Vault. Learn more about offline access.

  3. For the "More Information" section, you can choose to be directed to the Help manual.
  4. Click Update when finished, then enter your Master Password and click Continue.

  1. Open the Toopher application on your mobile device, then tap Pair this device with a Toopher-enabled service. This will generate a unique 2-word pairing phrase.
  2. Back on your web browser, enter the unique pairing phrase and click OK.
  3. On your mobile device, tap Allow on the Pairing Request screen.
  4. Back on your web browser, click OK on the confirmation message that your settings have been successfully updated.

Use Toopher Authentication

  1. Open the Toopher app on your mobile device.
  2. On your desktop web browser, log in to LastPass.
  3. On your mobile device, tap Allow on the Authentication Request screen to verify your login, which automatically logs you in to your LastPass account on your web browser.

Disable authentication for a new or lost device

If your phone number has changed or mobile device used for authentication is lost, you can click I've lost my device on the Multifactor Authentication window. Once redirected, you can enter your LastPass email address and click Send Email to be sent an email with a set of instructions on how to disable Multifactor Authentication. If you do not receive an email, you may have a secondary security email enabled where the email was sent instead, and/or check your spam/junk email filters. If you are an Enterprise user, contact your LastPass Administrator to disable it for you.

Admin Console administration

You can configure various policies that involve this authenticator within the Admin Console, including the requirement of its use and/or additional customization settings. For more information about configuring and enforcing policies, please see detailed instructions for LastPass Teams and Enterprise.