HELP FILE

Some of my passwords and Vault items are missing! How do I get them back?

If you log in to your LastPass Vault and notice that some of your stored passwords and Vault items are missing, there are a few things you can do to get them back.

Check that you are using the right Identity

If you have created Identities for your LastPass Vault, you may have selected an Identity that does not contain your stored item.

  1. You can check by doing either of the following:
    • Using the LastPass web browser extension:
    1. In your web browser toolbar, click the active LastPass icon .
    2. Go to Account Options > Identities.
    3. Select your desired Identity or select All.
    4. Search for the Vault item again.
      You should now be able to locate your stored Vault item.
    • Using the online web Vault:
    1. Go to https://lastpass.com/?ac=1 and log in with your username and Master Password.
    2. In the user account drop-down menu (upper-right in the toolbar) your selected Identity is displayed.
    3. Use the drop-down menu to select your desired Identity or click All.
    4. Search for the Vault item again.
    You should now be able to locate your stored Vault item.

Check your deleted items

If you have deleted the item, you can check in your deleted items repository and restore if needed.

  1. Log in to LastPass and access your Vault by doing either of the following:
    • In your web browser toolbar, click the LastPass icon LastPass, then select Open My Vault.
    • Go to https://lastpass.com/?ac=1 and log in with your username and Master Password.
  2. Go to More Options in the left navigation.
  3. Go to Advanced > Deleted Items.
    • For a single item, locate your deleted item, then click the Restore icon .
    • For multiple items, hover over each item and check the box in the upper-right hand corner to select it, then use the Actions drop-down menu and select Restore.
  4. When prompted, click Yes.
    You have now restored your Vault item(s) and can use them again.

Refresh your Vault

If you only recently saved the item and LastPass hasn't been refreshed, you can clear your local cache then refresh your Vault.

  1. While logged in to LastPass, click the active LastPass icon in your toolbar.
  2. Go to Account Options > Advanced > Refresh Sites.
    Your Vault data is synced, and you can now locate your desired Vault item.