HELP FILE

Set Up and Manage LastPass Credit Monitoring

LastPass offers free credit monitoring alerts for all users in the United States. The service provides real-time protection, notifying users who enable the feature via pop-ups and email alerts if their credit report suddenly changes. These alerts allow users to proactively monitor their credit report and provides an early warning system for signs of identity theft.

The service features a free and a Premium version, the latter offering additional features for $9.95 per month.

Note: Credit Monitoring is only available for addresses in the United States.

Topics in this article:

About LastPass Free Credit Monitoring

Why use LastPass Free Credit Monitoring Services?

Enable LastPass Free Credit Monitoring

About LastPass Premium Credit Monitoring

Why use LastPass Premium Credit Monitoring?

Enable LastPass Premium Credit Monitoring

FAQs

About LastPass Free Credit Monitoring

LastPass Free Credit Monitoring alerts are designed to continuously monitor your credit report to detect any possible errors or warning signs of identity theft. With the service proactively monitoring your credit report, you can better safeguard your personal identity.

  • The LastPass Credit Monitoring alerts can be enabled for FREE in a Form Fill Profile and does not require any payment information to enable.
  • Receive a notification, issued by TransUnion, when there have been additions, deletions, or changes to your credit report.
  • Cross-check the alert with your recent actions that would affect your credit report (did you open a new credit card or take out a loan?).
  • If you cannot account for the change, use your free annual credit report, validated by the Federal Trade Commission (FTC).
  • Your free credit alerts will contain limited information, so your free annual credit report should help you understand what has been added or changed in your credit report. If you want more timely information or help in resolution, consider LastPass Premium Credit Monitoring.

Why use LastPass Free Credit Monitoring Services?

  • Unexpected changes to your credit report or errors in your records can serve to be a critical warning sign that your identity may have been, or will soon be, compromised.
  • Proactive, regular, round-the-clock notifications of changes to your credit will help you better protect your identity and your financial security against identity theft and credit error.
  • LastPass will monitor your credit and provide timely notifications if we detect any changes that could be a sign of trouble.
  • Keeping watch over your credit rating should now be part of your personal security regimen. But keeping a vigilant, non-stop watch over one’s credit rating is expensive and time-intensive, and only checking your free annual credit report (validated by the Federal Trade Commission, or FTC), makes it likely you won’t catch inconsistencies or fraud until after it has become a much bigger problem.
  • Monitoring your credit with LastPass credit monitoring alerts is safe and does NOT affect your credit score.
  • There are no strings attached with the free credit monitoring alerts – you are not required to upgrade to Premium credit monitoring at any time.
  • LastPass does not ask for your credit card information unless you choose to upgrade to the Premium version.
  • Can be used as a way to determine when to get your free annual credit report (validated by the FTC), or simply as a way to receive more free, round-the-clock information than is normally available to end-consumers.
  • Identity theft, credit monitoring, and credit reports are complicated topics, and we are fully committed to helping our users stay away from bad business practices in the industry. Our free credit monitoring alerts are intended as a free, valuable resource to help our users more proactively monitor and protect their data, identity, and finances.

Enable LastPass Free Credit Monitoring

To enable LastPass Free Credit Monitoring, do as follows:

  1. Log in to your LastPass account.
  2. Click the LastPass icon then click Open my Vault.
  3. Go to More optionsAdvancedCredit Monitoring > Enable Credit Monitoring.
  4. Select from the following options:
    • Check the box to select one of your existing Form Fill Profiles, then click Enable Credit Monitoring > I agree.
    • Click Create New Profile to create your first Form Fill Profile, then ensure the checkbox for the "Enable Free Credit Monitoring" option is enabled and click Save.
  5. Once enabled, you can view your credit monitoring report or alert after 24 hours by Opening your Vault > More options > Advanced > Credit Monitoring.

About LastPass Premium Credit Monitoring

The Premium Credit Monitoring service offers more comprehensive protection for your identity. While the free credit monitoring alerts you that changes have happened that could affect your credit report, the LastPass Premium Credit Monitoring provides intricate details of why your credit changed and how you may go about investigating and resolving unauthorized credit changes. Suspicious issues are, with your approval, investigated, unauthorized activity stopped, and records restored by a team of experts at no additional charge.

The Premium service can be purchased here. Note that the Premium Credit Monitoring service is a feature of LastPass Premium, which also offers access to mobile apps, additional security features, and other benefits.

Why use LastPass Premium Credit Monitoring?

  • Full access to your three credit reports from the three major credit bureaus (not just TransUnion), including being able to see your credit scores.
  • Regular monitoring of all three of your credit reports.
  • Instant alerts to any changes that occur on any of your credit reports, with detailed information on what changed and how to take action.
  • Refresh reports displayed in the credit monitoring dashboard every 30 days.
  • If you prefer not to go through the hassle of getting your free annual credit report, as validated by the Federal Trade Commission (FTC), or want more information on a timely basis throughout the year.
  • Full-service resolution in the event that your credit information is corrupted as a result of identity theft.

Enable LastPass Premium Credit Monitoring

  1. Log in to your LastPass account.
  2. Click the LastPass icon then click Open my Vault.
  3. Go to More optionsAdvancedCredit Monitoring > Enable Credit Monitoring.
  4. Select from the following options:
    • Check the box to select one of your existing Form Fill Profiles, then click Enable Credit Monitoring > I agree.
    • Click Create New Profile to create your first Form Fill Profile, then ensure the checkbox for the "Enable Free Credit Monitoring" option is enabled and click Save.
  5. Upgrade to Premium-level service here.
  6. Once enabled, you can view your credit monitoring report or alert after 24 hours by Opening your Vault > More options > Advanced > Credit Monitoring.

FAQs

What triggers a Credit Monitoring Alert?

  • A change in your personal information. These types of changes are most commonly caused by a change of address or a new address record in your name.
  • A change in information that could impact your credit score. These types of alerts include new accounts opened in your name, over-limit credit cards, delinquent accounts, bankruptcies, and more.

LastPass Credit Monitoring protects you by continuously monitoring for any signs of potential credit tampering or changes in the above information, including the following:

  • A change of address
  • A change of personal account information
  • Opening of a new account
  • Closing of an existing account
  • Reporting of a delinquent account (30 days late, 60 days late, 90 days late, 120 days late)
  • Your credit card limit is exceeded
  • Your credit card is reported lost or stolen
  • Notification of suspected fraud
  • Indications that your credit has been frozen
  • Credit inquiries
  • A judgment or suit
  • A new public record
  • A new collection notice

How will I be notified of changes To my Credit Report?

When LastPass detects a change that negatively impacts your credit rating, the LastPass web browser extension will display a pop-up alert that you can click on to obtain more information. You will also be sent an email notifying you of the change.

What do I do when I receive a Credit Monitoring Alert?

When you receive an alert, you need to find out what type of activity triggered the alert, determine whether or not that activity is fraudulent, and take action to remove any fraudulent items from your report.

The free credit monitoring alerts only notify you of a change, so the user must investigate further on their own. The Premium service provides more in-depth information on what changed in the user’s credit report, and how the user can investigate and resolve the change.

Can I refresh My Credit Monitoring Data?

Subscribers to the Premium Credit Monitoring service can use the “Refresh Credit Reports” link in the Overview page of their credit monitoring dashboard to re-pull their credit data every 30 days. If it has been less than 30 days since the last refresh, the link will disappear. Once clicked, you will see a message that the “Credit Report & Scores Refresh has been submitted. Your new credit data will be available in 24 hours.”

The feature is not available to users signed up for the Free Credit Monitoring alerts.

Do I get a Free Credit Report?

To receive your free annual credit report, as mandated by the Federal Trade Commission (FTC), we recommend you do so via https://www.annualcreditreport.com , the service recommended by the FTC. LastPass Free Credit Monitoring only alerts you to the fact that a change has occurred, but does not provide in-depth information on what changed and how to resolve the change, nor does it provide your free annual credit report.

LastPass Premium credit monitoring does provide continual access to your credit scores, as well as detailed information on changes that have been made to your credit report. If you prefer not to request your free annual credit report, or want access to up-to-date information, you may want to consider upgrading to LastPass Premium Credit Monitoring.

What information is used for the Credit Monitoring services, and is it safe?

In order to enable credit monitoring in your LastPass account, you must create a Form Fill Profile with your first name, last name, full address, Social Security number, phone number and birth date. The data is securely transferred via SSL to TransUnion® in the case of the free credit monitoring alerts, and to all three credit bureaus in the case of Premium credit monitoring, to monitor your personal information across thousands of databases, actively seeking evidence of fraud or identity theft on your behalf.

Monitoring your credit with LastPass credit monitoring alerts is safe and does NOT affect your credit score. There are no strings attached with the free credit monitoring alerts – you are not required to upgrade to Premium credit monitoring at any time. LastPass does not ask for your credit card information unless you choose to upgrade to the Premium version.

The full Terms and Conditions for LastPass Credit Monitoring can be found here , and the Privacy Agreement can be found here.

Where is LastPass Credit Monitoring available?

Credit Monitoring is currently only available in the United States.

Where do I direct further questions?

For our US-based users who have general questions about LastPass Credit Monitoring, our customer service representatives are available at 1-800-830-6680 to address your questions and comments, Monday – Friday 9:00 am – 5:00 pm (EST).

For billing questions regarding LastPass Premium credit monitoring, please open a support ticket and we will promptly respond to your inquiry.

For general LastPass support, please open a support ticket and include any relevant details for our team to investigate with you. The above phone number is for Credit Monitoring questions only, it is not for general LastPass support.