HELP FILE

Set Up and Manage Emergency Access

LastPass gives you the ability to grant one-time access to your Vault (including all of your passwords, Secure Notes, Form Fill data, and other information) to 1 or more designated LastPass users, and specify an access delay. This means that when a designated person attempts to access your information, this person would have to wait a specified time period of your choosing (e.g., 2 hours) during which you are notified and have the ability to decline the requested access. If you do not deny the request within the specified time period, the Emergency Access user will be able to access your Vault.

Note: Emergency Access is intended for a one-time use of sharing all of the stored data in your Vault with another active LastPass user. If you want to share items with another LastPass user on an ongoing basis and control what is shared, please see Use the Sharing Center.

The following is a general overview of the steps involved when using Emergency Access:

  1. LastPass User 1 adds Emergency Access User (who has an active LastPass account) and specifies a Wait Time.
  2. Emergency Access User accepts the invitation.
  3. In the event of an emergency, Emergency Access User requests access to the LastPass User 1's account.
  4. If LastPass User 1 does not decline the access request (or revoke access) within the Wait Time period, then Emergency Access User is granted access to the account (displayed as a folder in their own Vault and labeled as LastPass User 1's account email address).

Topics in this article:

Add an Emergency Access user

Accept an Emergency Access invitation

Request Emergency Access

Deny an Emergency Access Request

Revoke Emergency Access

Add an Emergency Access user

To designate an Emergency Access user, do the following:

  1. If you have not done so, log in to LastPass.
  2. In your web browser toolbar, click the LastPass icon then click Open My Vault.

  1. On the left side, click Emergency Access.

  1. When the next window appears, click the Add icon .

  1. Enter the E-mail address of the active LastPass user to whom you wish to give access to your account (in the event of an emergency, that person is required to request access after they have been added as an Emergency User). Next, specify the Wait Time between when they can request access and when they are given access (this provides a time window buffer that gives you the opportunity to decline their request), then click Send Invite.

  1. The person who you requested to have emergency access receives an email invitation. Once they click the Accept Invite link in that email, they can request access to your LastPass account, either immediately or in the future.

Note: Being invited to have access to someone's account is not the same as being granted access to their account. The invitation is the first step. After someone is invited to have access, in order to gain access, they must then request it, at which point the account owner generally has time to review the access request and deny it if they wish.

Accept an Emergency Access invitation

When someone has designated you as someone who can request access to their account, you will receive an email that you can open and click Accept Invite to request access request access now or in the future. If you lost that email, you can do the following:

  1. If you have not done so, log in to LastPass.
  2. In your web browser toolbar, click the LastPass icon then click Open My Vault.

  1. On the left side, click Emergency Access.

  1. Click the People Who Trust Me tab. Next, find the entry for the person who granted you access to their account, along with the waiting period they chose, specified on the right side. (In the image that follows, the waiting period is three hours, so if you requested access to that account, the person granting the access has three hours to veto the request. If they do not veto the request, access is granted.)

  1. Hover over the entry then click Accept.

Note: Being invited to have access to someone's account is not the same as being granted access to their account. The invitation is the first step. After someone is invited to have access, in order to gain access, they must then request it, at which point the account owner generally has time to review the access request and deny it if they wish.

Request Emergency Access

When someone has designated you as someone who can request access to their account, you can request that access by doing the following:

  1. If you have not done so, log in to LastPass.
  2. In your web browser toolbar, click the LastPass icon then click Open My Vault.

  1. On the left side, click Emergency Access.

  1. Click the People Who Trust Me tab. Next, find the entry for the person who granted you access to their account, along with the waiting period they chose, specified on the right side (in the image that follows, the waiting period is 3 hours, so if you requested access to that account, the person granting the access has 3 hours to veto the request. If they do not veto the request, access is granted).

  1. Hover over the name, and click Request Access.

  1. A confirmation window appears. Click Yes.

  1. If there is a waiting period, the system refreshes to indicate when you will be granted access.

Deny an Emergency Access Request

After you have designated someone to be able to request access to your account, if that person requests access, LastPass emails you. To deny the access request, click the Deny Request button in the email.

Revoke Emergency Access

If you have designated someone as being able to request access to your account, you can revoke that designation (so they cannot request access anymore) by doing the following:

  1. If you have not done so, log in to LastPass.
  2. In your web browser toolbar, click the LastPass icon then click Open My Vault.

  1. On the left side, click Emergency Access.

  1. Click the People I Trust tab, and find the name of the person whom you have designated as able to request access.

  1. Click the Remove icon to revoke access.

  1. When prompted, click Yes to confirm.