HELP FILE

Set Up and Manage Emergency Access

LastPass gives you the ability to grant one-time access to your Vault (including all of your passwords, secure notes, form fill items, and other information) to one or more designated LastPass users, and specify an access delay. This means that when a designated person attempts to access your information, this person would have to wait a specified time period of your choosing (e.g., 3 hours) during which you are notified and have the ability to decline the requested access. If you do not deny the request within the specified time period, the emergency access user will be able to access your Vault.

Emergency Access is intended for a one-time use of sharing all of the stored data in your Vault with another active LastPass user. If you want to share items with another LastPass user on an ongoing basis and control what is shared, please see Use the Sharing Center.
Note:

Feature availability may vary depending on your account type.

Emergency access general overview

Please note that being invited to have emergency access to someone's Vault is not the same as being granted access to their entire LastPass account. That is, if emergency access has been approved by the LastPass account owner, then the result will be that the emergency access user will have a new folder in their Vault containing all of the Vault items of the LastPass account owner.

The process begins with an invitation, then after someone is invited to have access, in order to gain access, they must then request it, at which point the account owner has time to review the access request and deny it if they wish.

The following is a general overview of the steps involved when using emergency access:

  1. LastPass User 1 adds Emergency Access User (who has an active LastPass account) and specifies a Wait Time.
  2. Emergency Access User accepts the invitation.
  3. In the event of an emergency, Emergency Access User requests access to the LastPass User 1's account.
  4. If LastPass User 1 does not decline the access request (or revoke access) within the Wait Time period, then Emergency Access User is granted access to the account (displayed as a folder in their own Vault and labeled as LastPass User 1's account email address).

    Note: Emergency Access is a feature only available to LastPass Premium or LastPass Families users. If you are not a Premium user but you added an emergency contact before this became a Premium feature, the contact will continue to have access. However, you cannot add additional emergency contacts unless you upgrade to a Premium account.

Add an emergency access user

The following steps are intended for the LastPass account owner granting emergency access:
  1. Log in to LastPass and access your Vault by doing either of the following:
    • In your web browser toolbar, click the LastPass icon LastPass then click Open My Vault.
    • Go to https://lastpass.com/?ac=1 and log in with your username and Master Password.
  2. Select Emergency Access in the left navigation.
  3. In the lower left navigation, click the Add icon .
  4. Enter the email address of the active LastPass user to whom you wish to grant access to your Vault items (emergency access user).

    Remember: In the event of an emergency, the LastPass user you wish to grant access to is required to both accept your request, then send an additional request to access your Vault. Adding their email here does not grant automatic Vault access.

  5. Specify the wait time. This is the time allotted for when the emergency access user can request access and when they are given access by you (this provides a time window buffer that gives you the opportunity to deny their request).
  6. Click Send Invite.

    The LastPass user whom you added as an emergency access user is sent an email invitation.
What to do next: To proceed, the emergency access user must accept the invitation sent by the LastPass account owner.

Accept an emergency access invitation

Once the LastPass account owner has designated and invited a LastPass user to be an emergency access user, that user must accept the invitation if they want to request Vault access from the LastPass account owner immediately or in the future.

The following steps are intended for the invited emergency access user (LastPass user):

Accept via invitation email

Check your inbox and click the Accept Invite link in your invitation email to become an emergency access user.

Accept within your LastPass Vault

If you can't access the emergency access invitation email, you can accept the invitation as follows:
  1. Log in to LastPass and access your Vault by doing either of the following:
    • In your web browser toolbar, click the LastPass icon LastPass then click Open My Vault.
    • Go to https://lastpass.com/?ac=1 and log in with your username and Master Password.
  2. Select Emergency Access in the left navigation.
  3. Select the People Who Trust Me tab.
  4. Locate the pending entry for the LastPass account owner that invited you as an emergency access user. The wait time they specified is located in the right navigation.

    Note: In the image above, the designated Wait Time is 3 hours. This means that once you (the emergency access user) requests emergency access, the LastPass account owner has up to 3 hours to deny your request, otherwise Vault access will be granted.

  5. Hover over the entry and click Accept.
What to do next: When needed, the emergency access user can request access to the LastPass owner's Vault, either immediately or in the future.

Request emergency access

The emergency access user can now request access from the LastPass account owner either immediately or in the future.

The following steps are intended for the emergency access user that has accepted the emergency access invitation:
  1. Log in to LastPass and access your Vault by doing either of the following:
    • In your web browser toolbar, click the LastPass icon LastPass then click Open My Vault.
    • Go to https://lastpass.com/?ac=1 and log in with your username and Master Password.
  2. Select Emergency Access in the left navigation.
  3. Select the People Who Trust Me tab.
  4. Locate the pending entry for the LastPass account owner that invited you as an emergency access user. The wait time they specified is located in the right navigation.

    Note: In the image above, the designated wait time is 3 hours. This means that once you (the emergency access user) requests emergency access, the LastPass account owner has up to 3 hours to deny your request, otherwise access to your Vault will be granted.

  5. Hover over the entry and click Request Access.
  6. When prompted, click Yes to confirm.
    An email notification and/or SMS message is sent to the LastPass account owner indicating that emergency access has been requested and by whom.
  7. If there is a waiting period, the system refreshes to indicate when you will be granted access in the right navigation (unless denied by the LastPass account owner).
What to do next: The LastPass account owner can deny or revoke emergency access, otherwise with no action taken within the wait time, the emergency access request will be approved.

Approve an emergency access request

If the LastPass account owner does not decline or revoke the emergency access request within the wait time period, then the emergency access user is granted access to the LastPass owner's account. The LastPass owner's Vault will be displayed as a folder in the emergency access user's own Vault, labeled as LastPass account owner's account email address.

Deny an emergency access request

The LastPass account owner can choose to deny the emergency access request within the designated wait time.

The following steps are intended for the LastPass account owner:

Deny via email notification

Check your inbox and click Deny Request in the emergency access request email notification to deny access to the emergency access user.

Deny from within your Vault

If you can't access the emergency access request email notification, you can deny access as follows:

  1. Log in to LastPass and access your Vault by doing either of the following:
    • In your web browser toolbar, click the LastPass icon LastPass then click Open My Vault.
    • Go to https://lastpass.com/?ac=1 and log in with your username and Master Password.
  2. When prompted upon login, click Deny Access on the dialog.
    A confirmation message displays indicating that you have denied emergency access.

Revoke emergency access

The LastPass account owner can choose to revoke emergency access from the designated emergency access user at any time.

The following steps are intended for the LastPass account owner:
  1. Log in to LastPass and access your Vault by doing either of the following:
    • In your web browser toolbar, click the LastPass icon LastPass then click Open My Vault.
    • Go to https://lastpass.com/?ac=1 and log in with your username and Master Password.
  2. Select Emergency Access in the left navigation.
  3. Select the People I Trust tab.
  4. Click the Revoke Access icon in the right navigation.
  5. When prompted, click Yes to confirm.
    Emergency access has now been revoked from the emergency access user, and they are no longer listed under the People I Trust tab.