Reset a User's Master Password (Super Admin)
LastPass admins can enable the "Permit super admins to reset Master Passwords" policy for their account to allow designated admins to reset a user's Master Password. Once enabled, user accounts will be able to have their Master Passwords reset as long as they have logged in to the LastPass web browser extension at least once.
- Enable the "Permit super admins to reset Master Passwords" policy.
- User logs in via the LastPass web browser extension, that activates the policy in Step 1. Note: At this point during the process, the listed super admin will have the option in the Admin Console to reset the Master Password for their selected user.
- Super admin resets the user's Master Password. Warning: When you reset a user's Master Password, any linked personal LastPass account of the user will automatically become delinked from their company LastPass account. If desired, the user can link their personal account again.Warning: If the user whose Master Password you are resetting is a federated user, they will be converted to a non-federated user account upon reset. Learn how they can become a federated user again without the risk of data loss.
- In the Admin Console, go to Users in the left menu.
- Click on the email address of the user, then click the More icon and select Reset Master Password.
- When prompted, click OK.
- Enter your own Master Password, then click Submit.
- Enter a new Master Password for the user, then re-enter it to confirm.
- Optional: If desired, you can click Change the user's email to also update their LastPass username.
- Optional: You can choose to uncheck the box to disable the Force password change on next login option, as it is enabled by default for security best practices.
- When finished, click Submit.