HELP FILE

Recover Your Lost Master Password

If you forget the Master Password to your LastPass account, you can choose from several options to regain access to your Master Password. However, if the options below do not allow you to recover your Master Password, you will need to create a brand new LastPass account and re-enter all of your data.

Note: If you are concerned that your LastPass account has been compromised, follow these steps.

Topics in this article:

Send a Password Hint

Use a Recovery One-Time Password

Use SMS Recovery to Reset a Forgotten Master Password

Revert to an Old Password

Send a Password Hint

When you created your Master Password, you were given the option of creating a password hint. If you forgot your password but created a password hint, you can navigate to https://lastpass.com/forgot.php, then enter your email address and click Send Hint to send you a password hint reminder email.

Note: If you do not receive an email with a password hint, you may have a secondary security email enabled where the email was sent instead, and/or check your spam/junk email filters.

Use a Recovery One-Time Password

If you forget your Master Password and you are unable to figure it out using a password hint, the next thing to try is a recovery one-time password. If this method works, the only thing you need to do is reset your password – there is no loss of data. This method may require some persistence, however, depending on the number of computers on which you have used your LastPass account, because this method is specific to both the computer and the web browser. Each computer/web browser combination requires a different recovery password (e.g., if you logged on to your LastPass account from 2 different computers and used 3 separate web browsers on each computer, then there are 6 different recovery passwords).

When using this password recovery method, however, the system emails you a link that provides only 1 of those 6 passwords, so you could potentially need to try all 6 combinations of computers and web browsers to reset your password.

To attempt a password recovery, do the following:

  1. Navigate to https://lastpass.com/recover.php, enter your email address, then click Continue.

  1. How you proceed depends on whether or not you previously enabled SMS recovery. Choose the appropriate option:
    1. If you enabled SMS recovery to reset a forgotten Master Password, LastPass texts you a verification code. To proceed with SMS recovery, see below.
    2. If you did not enable SMS recovery but did enable a security email, LastPass will send an email to your secondary security email address, and you continue by clicking the link in the email and continuing with this set of instructions.
  2. Click Press to Recover Account.
  3. If Multifactor Authentication is enabled, authenticate yourself, but you must type the authentication numbers in your web browser for this step.
  4. When the next window appears advising that Account Recovery has been detected and that you must immediately change your password, click OK to proceed.
  5. Enter a new Master Password and a password hint (optional), then click Confirm.
  6. When prompted with a message that your password has changed and advising you to log out manually (if you are not automatically logged out), click OK to proceed.
  7. Once you have been logged off of LastPass, you can log back in again using your new Master Password.

Use SMS Recovery to Reset a Forgotten Master Password

One method of gaining access to your account after you forget your Master Password is to use SMS recovery to reset the password. This method, however, requires that you enable SMS account recovery in LastPass before you forget your Master Password. If you have already enabled SMS recovery for Master Password retrieval, do the following:

  1. Navigate to https://lastpass.com/recover.php, enter your email address, then click Continue.
  2. The system texts your phone a numeric code. Enter this code into your browser, and click Verify.
  3. Click Press to Recover Account.
  4. If Multifactor Authentication is enabled, authenticate yourself, but you must type the authentication numbers in your web browser for this step.
  5. When the next window appears advising that Account Recovery has been detected and that you must immediately change your password, click OK to proceed.
  6. Enter a new Master Password and a password hint (optional), then click Confirm.
  7. When prompted with a message that your password has changed and advising you to log out manually (if you are not automatically logged out), click OK to proceed.
  8. Once you have been logged off of LastPass, you can log back in again using your new Master Password.

Revert to an Old Password

If you’ve forgotten your Master Password, one option you have is to reset your password to a previously used password, but keep in mind the following important details:

  • If your most recent Master Password change took place more than 30 days after the last time it was changed, this method cannot be used.
  • When you revert your Master Password to the previous one, your LastPass Vault is restored to exactly how it was right before that password was changed, so any changes you made to your Vault (e.g., changes to stored passwords, added passwords, changes/additions to Form Fills, etc.) will be lost. As an example, suppose you changed your password on April 1, 2017, but on April 15, 2017, you realized you forgot that password, and you wish to revert back to the April 1st password. If you do this, any changes you made to your Vault since April 1st are lost; your Vault is restored to exactly how it looked on April 1st right before the password change.

For these reasons, it is best to try the other methods in this topic first, to restore access to your account. If those methods do not work, use the following instructions to restore your password to your previous password and to restore your account to how it looked right before changing that password:

  1. Navigate to https://lastpass.com/revert.php , enter your email address, then click Send Email.
  2. The system now sends you an email which is valid for 2 hours. Click the link in the email, which is sent to your security email if you have set one up, otherwise you will receive it at your LastPass account email address.
  3. A new web browser window or tab opens that indicates the date of when your Master Password was last changed. Click the link to revert your Master Password change. If prompted again, click OK.
  4. A message indicates that your most recent Master Password change has been reverted. You can now log in to LastPass with your previous Master Password.

If you still cannot recover your Master Password using any of the options above...

Unfortunately, the very last and only option available is to Reset Your Account and start over with collecting data (e.g., Sites, Secure Notes, Form Fills, Identities, etc.). This will permanently delete all of your stored encrypted data within your LastPass account, but your account status and some settings will remain untouched.