HELP FILE

My LastPass Families plan has expired, what options do I have?

If you have a LastPass Families account and your plan has expired, you can choose from renewing your plan, switching to LastPass Premium, or taking no action and using your (now converted) LastPass Free account.

Important: If you choose to switch to LastPass Premium or keep your converted account as LastPass Free (instead of renewing LastPass Families), please be aware that the shared folders that were created within your LastPass Families account will be converted to standard (non-shared) folders.

I am the Family Owner

The Family Owner is shown as the "Family Manager" in the user-account drop-down menu in your Vault. Family Owners can promote other Family Members to be Family Managers. Family Managers can invite and remove Family Members as well as promote other Family Members to be Family Managers.

Tip: Not sure which role you have in LastPass Families? Learn how to check.

As a Family Owner, choose from the following options:

  • Renew your LastPass Families plan (by selecting Renew Families on the in-product messaging in your Vault)
  • If you no longer want LastPass Families, you can switch to LastPass Premium.
  • Take no action and continue to use your (now converted) LastPass Free account
    Note: LastPass Free will only include access on unlimited devices of one type (i.e., using LastPass on computers only or on mobile devices only). Learn more about device types. For unlimited device type access, upgrade to LastPass Premium or Families.

I am a Family Manager or Family Member (user)

Tip: Not sure which role you have in LastPass Families? Learn how to check.

As a LastPass Family Manager or end user, choose from the following options:

  • Contact the Family Owner and request that they renew the LastPass Families plan (by selecting Renew Families on the in-product messaging in their Vault)
  • Leave your current LastPass Families account and either switch to LastPass Premium or create a new LastPass Families account of your own
  • Take no action and continue to use your (now converted) LastPass Free account
    Note: LastPass Free will only include access to LastPass on unlimited devices of one device type (i.e., using LastPass on all computers only or all mobile devices only). For unlimited device type access, upgrade to LastPass Premium or Families.