HELP FILE

Manually Add LastPass Enterprise Users

You can manually add users and admins to your LastPass Enterprise account (trial or paid) from the Admin Console by adding them individually, using a bulk list, or uploading a CSV file for a batch import of users. Please note that there is no limitation for the amount of users you can add to your LastPass account.

Note: Are you seeing something different? Learn how to navigate in the New Admin Console or SSO & MFA Admin Console.

About adding new and existing LastPass users

When adding users to your account, the system will determine whether or not the invited user already has an existing LastPass account based on their email address. Additionally, you will have the option to send a standard Welcome email or create a customized email template when adding users to your account.

The user will experience one of the following:

  • Brand new users will receive an activation email to create an account.
    Note: The invitation sent to users is valid for up to 90 days from the date sent. After such time, the users must be re-invited individually or using bulk re-invite using the invitation methods outlined below.
    Attention: If you are a LastPass admin that has added a LastPass Identity user from the Password Manager Admin Console (instead of the SSO & MFA Admin Console), then you will need to separately send a LastPass MFA activation email to your user(s) who will be setting up the LastPass MFA app. Learn how here.
  • Existing users can choose from the following options:
    • Join the LastPass Enterprise account using the same email address associated with their existing account
    • Create a new LastPass account for company use only
    Note: The invitation sent to existing users is valid for up to 14 days from the date sent. After such time, the users must be re-invited individually or using bulk re-invite using the invitation methods outlined below.

Add users individually

  1. Go to https://lastpass.com/company/#!/dashboard and log in to access the Admin Console.
  2. Go to Users > Add Users.
  3. Enter the email address of the user. To include their name, enter their name in parentheses directly after the email address. For example: lastpass_user@email.com(Charlie Frost)
  4. You can choose to send new and existing user(s) a Welcome email notification, which are options that are enabled by default. When enabled, you can click Edit Preferences to select your desired Welcome email template, which can be either the standard Welcome email template or you can choose to create your own customized email template.
  5. When finished, click Add User.

Add multiple users

  1. Go to https://lastpass.com/company/#!/dashboard and log in to access the Admin Console.
  2. Go to Users > Add Users.
  3. Enter the email addresses of each user and use a comma to separate them (no spaces between users). For example, lastpass_user@email.com,lastpass_user2@email.com,lastpass_user3@email.com. To include their name, enter their name in parentheses directly after the email address. For example: lastpass_user@email.com(Charlie Frost),lastpass_user2@email.com(Jane Doe),lastpass_user3@email.com(John Doe)
  4. You can choose to send new and existing user(s) a Welcome email notification, which are options that are enabled by default. When enabled, you can click Edit Preferences to select your desired Welcome email template, which can be either the standard Welcome email template or you can choose to create your own customized email template.
  5. When finished, click Add User.

Upload a CSV list of users

For this option, create a CSV file that lists one user per column. If desired, you can include their name outlined in the example above.

  1. Go to https://lastpass.com/company/#!/dashboard and log in to access the Admin Console.
  2. Go to Users > Add Users.
  3. Click Upload CSV.
  4. Locate your file and click Open to display your list of users.
  5. You can choose to send new and existing user(s) a Welcome email notification, which are options that are enabled by default. When enabled, you can click Edit Preferences to select your desired Welcome email template, which can be either the standard Welcome email template or you can choose to create your own customized email template.
  6. When finished, click Add User.

View user status

Once you have invited your users, you can view the activation status and actions available for each.

  • Active user licenses – Select users and manage their settings.
  • Invited users – Select users and choose to Uninvite user (revoke invitation) or Reinvite user (send another follow-up activation email).
    Note:  An invited user is anyone who already has an existing LastPass account with their '@company.com' email domain prior to being invited to your enterprise. Invited users need to activate their LastPass account through the invitation email in order for the account to join your enterprise as an Active user.
  • Disabled users – Select users and choose to Remove user from company (keeps their Vault available but disassociates the user from your company), Delete user (deletes the user's Vault – this action cannot be undone), and Activate user (enable their account).
  • Users awaiting approval – Select users imported from the LastPass Active Directory Connector to manually approve them.