HELP FILE

Manually Add LastPass Enterprise Users

You can manually add users and admins to your LastPass Enterprise account (trial or paid) from the Admin Console by adding them individually, using a bulk list, or uploading a CSV file for a batch import of users.

Topics in this article:

About adding new and existing LastPass users

Add users individually

Add multiple users

Upload a CSV list of users

View user status

About adding new and existing LastPass users

When adding users to your account, the system will determine whether or not the invited user already has an existing LastPass account based on their email address. The user will experience 1 of the following:

  • Brand new users will receive an activation email to create an account.
  • Existing users can choose from the following options:
    • Join your Enterprise account using the same email address associated with their existing account
    • Create a new LastPass account for company use only

Additionally, you will have the option to send a standard Welcome email or create a customized email template when adding users to your account.

Add users individually

  1. Go to https://lastpass.com/company/#!/dashboard and log in to access the Admin Console.
  2. Go to Users > Add Users.
  3. Enter the email address of the user. To include their name, enter their name in parentheses directly after the email address. For example: lastpass_user@email.com(Charlie Frost)
  4. You can choose to send new and existing user(s) a Welcome email notification, which are options that are enabled by default. When enabled, you can click Edit Preferences to select your desired Welcome email template, which can be either the standard Welcome email template or you can choose to create your own customized email template.
  5. When finished, click Add User.

Add multiple users

  1. Go to https://lastpass.com/company/#!/dashboard and log in to access the Admin Console.
  2. Go to Users > Add Users.
  3. Enter the email addresses of each user and use a comma to separate them (no spaces between users). For example, lastpass_user@email.com,lastpass_user2@email.com,lastpass_user3@email.com. To include their name, enter their name in parentheses directly after the email address. For example: lastpass_user@email.com(Charlie Frost),lastpass_user2@email.com(Jane Doe),lastpass_user3@email.com(John Doe)
  4. You can choose to send new and existing user(s) a Welcome email notification, which are options that are enabled by default. When enabled, you can click Edit Preferences to select your desired Welcome email template, which can be either the standard Welcome email template or you can choose to create your own customized email template.
  5. When finished, click Add User.

Upload a CSV list of users

For this option, create a CSV file that lists 1 user per line. Optionally, you can include their name outlined in the example above.

  1. Go to https://lastpass.com/company/#!/dashboard and log in to access the Admin Console.
  2. Go to Users > Add Users.
  3. Click Upload CSV.
  4. Locate your file and click Open to display your list of users.
  5. You can choose to send new and existing user(s) a Welcome email notification, which are options that are enabled by default. When enabled, you can click Edit Preferences to select your desired Welcome email template, which can be either the standard Welcome email template or you can choose to create your own customized email template.
  6. When finished, click Add User.

View user status

Once you have invited your users, you can view the activation status and actions available for each.

  • Active user licenses – Select users and manage their settings.
  • Invited users – Select users and choose to Uninvite user (revoke invitation) or Reinvite user (send another follow-up activation email).
  • Disabled users – Select users and choose to Remove user from company (keeps their Vault available but disassociates the user from your company), Delete user (deletes the user's Vault – this action cannot be undone), and Activate user (enable their account).
  • Users awaiting approval – Select users imported from the LastPass Active Directory Connector to manually approve them.