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How do I manage passwordless authentication settings in the LastPass Authenticator app?

How do I manage passwordless authentication settings in the LastPass Authenticator app?

Once you have activated passwordless authentication and set up biometrics in theLastPass Authenticator app, you can view and manage various passwordless authentication settings within the app.

View and use Temporary One-Time Passcodes (TOTP)

You can use time-based, Temporary One-Time Passcodes (TOTP) to gain access to any website you have registered as long as it supports TOTP.

To view a TOTP code for a registered LastPass account that is enabled with passwordless authentication (so that you can log in to the LastPass website, SSO Apps, and/or your Vault), tap to select your desired account, then look for the "LastPass website, SSO, vault" entry which includes the following information:

  • Account
  • Time-based One-Time Passcode (TOTP)
  • Countdown timer until code becomes invalidated (60 seconds)
  • Username or email address associated

You can also tap the More Options icon in the upper-right of the account entry to Copy, Rename, or Delete Account.

LastPass Authenticator (dark mode) TOTP account

View and manage One-Time Passcodes (OTPs) for Workstation Login

Note: This feature requires an account with the LastPass Business + Advanced MFA add-on. How do I upgrade my LastPass Business account with an add-on?
Workstation Login is a feature that allows you to use one-time passcodes to log in to your Windows or Mac workstation (online or offline). To view one-time passcodes for Workstation Login, tap to select your desired account, then do any of the following:
  • Locate the alphanumeric code below the name of your workstation and tap Copy to copy the code
  • Tap Delete Workstation if you no longer have the workstation and/or need to reinstall
LastPass Authenticator (dark mode) MFA account on iOS
Note: If verifying your identity via push notifications is unavailable due to little or no Internet connectivity, a passwordless authentication policy can be configured by your LastPass admin to allow offline mode for the LastPass Authenticator, so that you can use a one-time passcode (OTP) to authenticate even while offline. Learn more about offline mode for Workstation Login.

You can also learn about the differences between a one-time passcode (OTP) and a time-based, temporary one-time passcode (TOTP) for Workstation Login.

View passwordless authentication activities

Note: This feature requires an account with the LastPass Business + Advanced MFA add-on. How do I upgrade my LastPass Business account with an add-on?

Tap to select your desired account, then select Show activity log to view details of all your recent passwordless authentication activities, which include:

  • Account email address/username
  • Successful or rejected authentication attempts
  • Device OS
  • Web browser
  • Location
  • How long ago the passwordless authentication prompt was sent (in hours/minutes format)

Manage app settings

Tap the Settings icon in the top toolbar to manage the following settings:

Configure App Lock settings

Toggle on the switches for the applicable App Lock settings (options vary depending on your device):

  • Face ID/Face Unlock/Biometric sensor – Glance at your device while holding in portrait orientation.
  • Touch ID/Fingerprint/Biometric sensor – Touch your device's sensor to scan your fingerprint.
  • PIN/Pin Code – Enter a 6-digit pin code, then re-enter it to confirm.

Refresh the app

Swipe down on the device screen to force the app to refresh to fetch new authentication requests.

Log out

Tap to select your desired account, then tap Log out to log out of your active session for LastPass on the LastPass Authenticator.

Delete account

Tap to select your desired account, then select Delete Account to unregister your selected account with the LastPass Authenticator and delete it from the list.
Warning: Deleting an account before you have disabled multifactor authentication within your account may cause you to be locked out as you will be unable to authenticate. If you are going to delete a registered account, be sure you have disabled multifactor authentication within the account's settings before deleting.

View troubleshooting help

Tap the Settings icon in the top toolbar to view the following:
  • Help to access the LastPass support site at https://support.logmeininc.com/lastpass
  • Send feedback to create a pre-populated email that contains your device information and an attachment of the diagnostic log from your device (to send to LastPass Support for troubleshooting assistance).
  • Enable Diagnostic Logging to ensure a diagnostic log can be created and sent for troubleshooting (by using the Send feedback option).
  • Help improve Authenticator to send anonymous error reporting data to help improve the LastPass Authenticator app.
  • Our commitment to privacy to view a LastPass Blog post about privacy and user experience.