HELP FILE

Manage Email Notifications for LastPass Enterprise

LastPass Enterprise admins can add and manage email notifications to keep apprised of critical user statuses, including account activation, lack of best practices being used (warranting additional education or training), and much more.

Topics in this article:

View current notifications

Manage preferences

Add a notification

Edit a notification

Delete a notification

View notification history

View upcoming automated emails

View current notifications

You can view and manage all of your notifications centrally as follows:

  1. Go to https://lastpass.com/company/#!/dashboard and log in to access the Admin Console.
  2. Go to SettingsEmail Notifications in the left menu.
  3. On the Current notifications tab, you can view the following data:
    • Notifications that are enabled
    • Description of the notification, including all configured values
    • Number of users affected by the notification
    • Percentage (%) of affected users compared to the total number of users
    • Status of the notification (Enabled/Disabled)

Manage preferences

Before you add notifications, you will want to configure your notification preferences to avoid sending unwanted emails. You can customize the frequency and add users to a "never notify" list, as follows:

  1. Go to https://lastpass.com/company/#!/dashboard and log in to access the Admin Console.
  2. Go to SettingsEmail Notifications in the left menu.
  3. On the Current notifications tab, click Preferences.
  4. On the General tab, set the maximum (number) of emails to send to a user over the (number) of days (default is maximum of 1 email to a user over 7 days).
  5. On the Never notify list tab, add the usernames of the users you never want to notify, then click Done.
  6. Click Save when finished.

Add a notification

  1. In the Admin Console, go to SettingsEmail Notifications in the left menu.
  2. On the Current notifications tab, click Add Notification.
  3. Select your desired notification from the following:
    • Invitation not accepted – Users who have not accepted an invitation to join your LastPass Enterprise account within X hours of being invited. If manually invited, users need to click on the email invitation link to associate their LastPass account to your company's LastPass enterprise account.
    • Account not activated – Users who have not activated their LastPass Enterprise account within X hours of being invited.
    • No sharing key – Users who do not have a sharing key. Users must login once using a LastPass plugin to generate a sharing key before you can share items with them.
    • Inactive – Users who have not logged in to their LastPass account for more than X days. Please note that users who remain logged in to their LastPass account are also counted as "inactive".
    • Number of Sites – Users who have less than X Sites in their Vault.
    • No linked account – Users who have not associated a personal LastPass account with their Enterprise account.
    • Weak Master Password – Users who have a master password strength of less than X percent.
    • Reused Master Password – Users who entered their master password on another site in the last X days and have since not changed their master password.
    • Weak security challenge – Users who have a security challenge score of less than X percent.
    • Weak passwords – Users who have more than X Sites that have weak passwords.
    • Average password strength – Users whose average password strength is less than X percent.
    • Duplicate passwords – Users who have more than X duplicate passwords.
    • Duplicate password Sites – Users who have more than X Sites with duplicate passwords.
    • Blank passwords – Users who have more than X sites with blank passwords.
    • Low number of entries – Users who have less than X Sites, Secure Notes, and Form Fill profiles in their Vault.
    • Low number of Secure Notes – Users who have less than X Secure Notes in their Vault.
    • Low number of Form Fill profiles – Users who have less than X Form Fill profiles in their Vault.
  4. Once chosen, click Select at the bottom.
  5. On the Details tab, configure the required fields, or leave as-is for default configuration settings.
  6. When finished, click Add.

Edit a notification

  1. In the Admin Console, go to SettingsEmail Notifications in the left menu.
  2. On the Current notifications tab, click on the relevant notification.
  3. On the Details tab, make your desired changes, then click Save and your updated notifications will be sent out based on the frequency you set.
  4. If you need to send the updated email notification right away, click the Affected users tab, then click Send Email to immediately send the notification to your affected users.

Edit or Delete Email Notification

Delete a notification

  1. In the Admin Console, go to SettingsEmail Notifications in the left menu.
  2. On the Current notifications tab, click on the relevant notification.
  3. Click Delete, then click OK to confirm.

View notification history

  1. In the Admin Console, go to SettingsEmail Notifications in the left menu.
  2. Click the Notification history tab to view the following data:
    • Time notification was sent (in your selected time zone in Account Settings)
    • Email address of user who received it (LastPass username)
    • Notification that was sent
    • Value ('X' Value configured in the notification's settings)
    • Sent Automatically (Yes/No)

View upcoming automated emails

  1. In the Admin Console, go to SettingsEmail Notifications in the left menu.
  2. Click the Upcoming automated emails tab to view the following data:
    • Notification that is queued to be sent
    • Description of the notification, including all configured values
    • Email address of the user who will receive it