HELP FILE

LastPass MFA App Activation

Once you have received your LastPass MFA account activation email, follow the steps to register your LastPass MFA account with the LastPass MFA mobile app.

Watch Video

Step #1: Download the LastPass MFA app on your mobile device

LastPass MFA app for iOS – Using iOS 9 or later
LastPass MFA app for Android – Using Android OS 6 (Marshmallow) or later

Step #2: Register your account with your mobile device

Open the LastPass MFA account activation email on your computer or mobile device, then complete the registration based on the device you're using:

Continue registration on your computer

  1. On your computer, click Activate LastPass MFA in the activation email.
  2. Click Start Registration.
  3. On your mobile device, open the LastPass MFA app, then tap or select Scan QR Code. If prompted, allow the LastPass MFA app to access your camera.
  4. Your account is now paired with your mobile device.

Continue registration on your mobile device

  1. On your mobile device, tap or select Pair this phone in the activation email.
  2. Your account is now paired with your mobile device.

Step #3: Allow device permissions for the LastPass MFA app

Continue the activation on your mobile device by tapping or selecting Allow for Bluetooth access, location services, device notifications.

Step #4: Set up biometric authentication

In order to finish activation, you must set up and complete at least two biometric authentication options. Instructions will vary depending on your mobile device type and the biometric settings available.

For iOS devices:

Face ID for iPhone X or newer devices

  1. Set up Face ID authentication on your iOS device.
  2. Tap Start Face ID test, then follow the prompts to complete the authentication setup.

Touch ID for iPhone 8 or older devices

  1. Set up Touch ID authentication on your iOS device.
  2. Tap Start Touch ID test then follow the prompts to complete the authentication setup.

For Android devices:

Face Unlock for supported Android devices

  1. Set up Face Unlock for your Android device.
  2. Select Start Face Unlock test then follow the prompts to complete the authentication setup.

Fingerprint authentication for supported Android devices

  1. Set up Fingerprint authentication on your Android device.
  2. Select Start Fingerprint test then follow the prompts to complete the authentication setup.

Pattern

Create a pattern by swiping your finger across at least 4 dots on your mobile device screen. The same pattern must be drawn at least 3 times to complete the setup process.

Step #5: Use the LastPass MFA app

Congratulations! You have now registered your account and activated the LastPass MFA app. To authenticate using the LastPass MFA app, do the following:

  1. Navigate to an app or service that requires the use of LastPass MFA, then enter your login credentials and proceed to sign in. If you're not sure which apps or services have been configured for you, you can check with your LastPass admin.
  2. A notification is sent to your mobile device, including the time, login page, computer and web browser, username, IP address, and location. Review the information and tap or select Accept.
  3. Next, you are prompted for biometric authentication. Verify using your fingerprint or facial recognition, then swipe on the device screen to draw the pattern you set up.
  4. Once authentication is complete, you are signed in to your app or service.