HELP FILE

LastPass MFA app Activation

Once you have received your activation email, follow the steps to pair your account with the LastPass MFA app.

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Step #1: Download the LastPass MFA app on your mobile device

LastPass MFA app – for iOS 9 or later LastPass MFA app – for Android OS 6 (Marshmallow) or later

Step #2: Activate your account and pair it with the LastPass MFA app

Open the activation email on your computer or mobile device, then complete the steps for pairing your account with the LastPass MFA app. Steps will vary depending on the device you're using when you start the process (computer or mobile).

Continue activation on your computer

  1. On your computer, open the activation email, then click Activate LastPass MFA.
  2. On your mobile device, open the LastPass MFA app.
  3. Tap or select Scan QR Code. If prompted, allow the LastPass MFA app to access your camera.
  4. Scan the QR code displayed on your computer screen.

Your account is now paired with the LastPass MFA app.

Continue activation on your mobile device

  1. On your mobile device, open the activation email and tap or select Activate LastPass MFA.
  2. When redirected, tap or select Pair this phone.

Your account is now paired with the LastPass MFA app.

Step #3: Allow device permissions for the LastPass MFA app

If prompted, continue the activation on your mobile device by tapping or selecting Allow for Bluetooth access, location services, device notifications.

Step #4: Set up face or fingerprint authentication

In order to finish activation, you must set up and complete at least two biometric authentication options. Instructions will vary depending on your mobile device type and the biometric settings available.

For iOS devices:

Face ID for iPhone X or newer devices

  1. Set up Face ID authentication on your iOS device (instructions here).
  2. Tap Start Face ID test, then follow the prompts to complete the authentication setup.

Touch ID for iPhone 8 or older devices

  1. Set up Touch ID authentication on your iOS device (instructions here).
  2. Tap Start Touch ID test then follow the prompts to complete the authentication setup.

For Android devices:

Face Unlock for supported Android devices

  1. Set up Face Unlock for your Android device (instructions here).
  2. Select Start Face Unlock test then follow the prompts to complete the authentication setup.

Fingerprint authentication for supported Android devices

  1. Set up Fingerprint authentication on your Android device (instructions here).
  2. Select Start Fingerprint test then follow the prompts to complete the authentication setup.

Pattern

Create a pattern by swiping your finger across at least four (4) dots on your mobile device screen. The same pattern must be drawn at least three (3) times to complete the setup process.

Activation and pairing are complete!

Congratulations! You have now activated your account and paired it with the LastPass MFA app.

Next, you can use the LastPass MFA app to authenticate in either of the following ways: