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How do I activate passwordless authentication?

Once you have received your passwordless authentication activation email, follow the steps below to activate it.

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Step #1: Download the LastPass Authenticator

On your iOS or Android device, download the LastPass Authenticator app.

LastPass Authenticator app – for iOS 11 or later LastPass Authenticator app – for Android OS 6 (Marshmallow) or later

Step #2: Activate passwordless authentication

Open the passwordless authentication activation email on your computer or mobile device, then complete the steps for pairing your account with the LastPass Authenticator. Steps will vary depending on the device you're using when you start the process (computer or mobile).

Continue activation on your computer

  1. On your computer, open the activation email, then click Activate LastPass MFA.
  2. On your mobile device, open the LastPass Authenticator.
  3. Tap or select Scan QR Code. If prompted, allow the LastPass Authenticator to access your camera.
  4. Scan the QR code displayed on your computer screen.

Passwordless authentication is now activated and your LastPass account is now paired with the LastPass Authenticator.

Continue activation on your mobile device

  1. On your mobile device, open the activation email and tap or select Activate LastPass MFA.
  2. When redirected, tap or select Pair this phone.
  3. If prompted, allow device permissions by tapping or selecting Allow for Bluetooth access, location services, device notifications.

Passwordless authentication is now activated for your LastPass account.

Step #3: Set up biometric options in the LastPass Authenticator app

In order to finish activation and use passwordless authentication, you must set up at least two biometric options (facial recognition or fingerprint identification and a PIN Code) in the LastPass Authenticator app. Instructions will vary depending on your mobile device type and the biometric settings available.

Biometric options for iOS devices:

Face ID for iPhone X or newer devices

  1. Set up Face ID authentication on your iOS device (instructions here).
  2. Tap Start Face ID test, then follow the prompts to complete the authentication setup.

Touch ID for iPhone 8 or older devices

  1. Set up Touch ID authentication on your iOS device (instructions here).
  2. Tap Start Touch ID test then follow the prompts to complete the authentication setup.

Biometric options for Android devices:

Face Unlock for supported Android devices

  1. Set up Face Unlock for your Android device (instructions here).
  2. Select Start Face Unlock test then follow the prompts to complete the authentication setup.

Fingerprint authentication for supported Android devices

  1. Set up Fingerprint authentication on your Android device (instructions here).
  2. Select Start Fingerprint test then follow the prompts to complete the authentication setup.

PIN Code

In the LastPass Authenticator app, create a new 6-digit PIN Code and enter it on your mobile device screen, then re-enter to confirm.

Activation and biometrics setup are complete!

Congratulations! You have now activated passwordless authentication and set up your biometric options in the LastPass Authenticator.

Next, you can use passwordless authentication via the LastPass Authenticator in any of the following ways: