HELP FILE

I submitted a case but I'm not receiving any emails – what should I do?

If you submitted a case to our LastPass Support team but still have not received a confirmation email, there are a few things you can check.

  • You can check the status of your case by clicking My Cases in the top toolbar – Learn how to use the My Cases portal.
  • If you still haven't received the email, check your spam or junk mail filters.
  • If you're submitting a case using a company email account, check that the following email addresses have been allowed by your company's IT administrator:
    • support-replies@logmein.com
    • do-not-reply-support@lastpass.com
    • support@lastpass.com
    Note: If you use Hotmail or Outlook.com as your email service provider, please be sure to add the email addresses above to your allowlist.