I submitted a case but I'm not receiving any emails – what should I do?

If you submitted a case to our LastPass Support team but still have not received a confirmation email, there are a few things you can check.

  • You can check the status of your case by clicking My Cases in the top toolbar – Learn how to use the My Cases portal.
  • If you still haven't received the email, check your spam or junk mail filters.
  • If you're submitting a case using a company email account, check that the email address (sent from LogMeIn Support at has been allowed by your company's IT administrator.