HELP FILE

I lost my phone that has LastPass MFA, what should I do?

If your phone is lost or stolen, the LastPass MFA app offers a self-service option to lock your old device and activate a new device.

Restriction: If you have a LastPass business account, the ability to perform these actions may be limited or prohibited due to policies enabled by your LastPass admin.
Before you begin: Download the LastPass MFA app on your iOS or Android device.
  1. Go to https://identity.lastpass.com.
  2. Click Having trouble logging in?

    LastPass Identity Login

  3. Enter your email address for your LastPass account, then click Next.
  4. Click My phone is lost or stolen.

    Note: Your LastPass account is still protected because it is only accessible through your biometrics.

  5. Choose your desired method to recover your account:
    Select this To do this
    Send me a recovery email
    1. You are automatically sent a registration email to pair the LastPass MFA app with a new mobile device.
      Note: Please be aware that you will block access and delete all of your LastPass MFA app data from your previous device when you click Start Registration.
    2. Check your inbox and when ready, click Start Registration.
    3. Open the LastPass MFA app, then click the Add Account icon.
    4. Back on your desktop, scan the QR code from the registration email to pair your new mobile device.
    I'll call support Contact Customer Care with the information provided.
You have successfully registered the LastPass MFA app on your new mobile device.