HELP FILE

I have a new phone, how do I move the LastPass Authenticator to my new device?

If you have replaced your mobile device that had passwordless authentication activated, you can pair the LastPass Authenticator with your new device or contact your LastPass admin.

Restriction: If you have a LastPass business account, the ability to perform these actions may be limited or prohibited due to policies enabled by your LastPass admin.
Before you begin: Download the LastPass Authenticator app on your iOS or Android device.
Activate passwordless authentication for your LastPass account on your new mobile device as follows:
  1. Go to http://identity.lastpass.com.
  2. Click Having trouble logging in?

    LastPass Business Login

  3. Enter your email address for your LastPass account, then click Next.
  4. Select I have a new phone > Send me a recovery email.

    Result: You are sent a passwordless authentication registration email to pair your LastPass account with your mobile device.

  5. Troubleshooting: If you encounter a message that states, "Please contact your LastPass administrator" then contact your LastPass admin for further assistance in sending you another activation email.

  6. Check your inbox for an email from LastPass.

    Warning: Before you proceed, please be aware that you will block access and delete all of your passwordless authentication data from your previous device when you click Start Registration within the email.

  7. When ready, click Start Registration.
  8. Open the LastPass Authenticator, then tap the Add icon to add a new account.
  9. Back on your desktop, scan the QR code from the activation email to pair your new mobile device.
You have successfully activated passwordless authentication and paired your LastPass account with the LastPass Authenticator on your new mobile device.