HELP FILE

I have a new phone, how do I move the LastPass MFA app to my new device?

If you have replaced your mobile device that had the LastPass MFA app registered, you can pair the LastPass MFA app with your new device or contact your LastPass admin.

Restriction: If you have a LastPass business account, the ability to perform these actions may be limited or prohibited due to policies enabled by your LastPass admin.
Before you begin: Download the LastPass MFA app on your iOS or Android device.
  1. Go to http://identity.lastpass.com.
  2. Click Having trouble logging in?

    LastPass Identity Login

  3. Enter your email address for your LastPass account, then click Next.
  4. Select I have a new phone.
  5. Choose your desired method to recover your account:
    Select this To do this
    Send me a recovery email
    1. You are automatically sent a registration email to pair the LastPass MFA app with a new mobile device.
      Note: Please be aware that you will block access and delete all of your LastPass MFA app data from your previous device when you click Start Registration.
    2. Check your inbox and when ready, click Start Registration.
    3. Open the LastPass MFA app, then click the Add Account icon.
    4. Back on your desktop, scan the QR code from the registration email to pair your new mobile device.
    I'll call support Contact Customer Care with the information provided.
You have successfully registered the LastPass MFA app on your new mobile device.