HELP FILE

How to Migrate from Google Authenticator to Microsoft Authenticator (Users)

As a user, if you are currently enabled for using the Google Authenticator as your Multifactor Authentication option (but have instead been using Microsoft Authenticator), your LastPass admin may require you to un-enroll from using Google Authenticator and enroll using Microsoft Authenticator in order to enforce security policies. For this migration process, your experience will vary, depending on whether you are performing this migration manually while you are logged in to LastPass already (within your Account Settings) or if you are being prompted to for setup upon logging in to LastPass.

Note: If you're a LastPass admin, please see How to Migrate from Google Authenticator to Microsoft Authenticator (Admins).

Topics in this article:

Migrating while already logged in to LastPass

Migrating while logging in to LastPass

Migrating while already logged in to LastPass

If your admin updated your security policies while you were actively logged in to LastPass and you are currently enabled for using Google Authenticator for your Multifactor Authentication option (but are already using Microsoft Authenticator instead), do the following:

  1. In your web browser toolbar, click the LastPass icon then click Open My Vault.
  2. Go to Account SettingsMultifactor Options.
  3. Click the Edit icon to the right of the Microsoft Authenticator option.
  4. A message will indicate that this authenticator is forced to be used via a company policy. Click Update.
  5. Enter your Master Password and click OK.
  6. When prompted, enter the verification code for your existing LastPass account in the Microsoft Authenticator, then click OK.
  7. Click OK on the confirmation message, and your Multifactor Options settings will now display that you are enabled for using Microsoft Authenticator.

Migrating while logging in to LastPass

If your admin updated your security policies while you were logged out of LastPass, and you are now logging back in and need to set up Microsoft Authenticator as your newly required Multifactor Authentication option, do the following:

  1. Log in to LastPass.
  2. When prompted, enter your verification code from your existing LastPass account in the Microsoft Authenticator, then click OK.
  3. You will be informed that you are required by a company policy to set up the Microsoft Authenticator. Enter your Master Password, then click Begin Enabling Microsoft Authenticator.

  1. Since you already have your existing LastPass account in the Microsoft Authenticator, you are not required to scan the barcode and set up a new account.  Simply enter the verification code for your existing LastPass account in the authenticator, then click OK.
  2. A confirmation window appears that you have successfully enabled Multifactor Authentication.
  3. Log in to LastPass once again, then enter the verification code from your Microsoft Authenticator, (if desired, check the box to enable the option, "Trust this computer for 30 days" and provide a computer name) and click Authenticate.
  4. Your LastPass account has now successfully migrated to using the Microsoft Authenticator as your Multifactor Authentication option.