HELP FILE

How to gather diagnostic information for support about LastPass Universal Proxy?

You can send diagnostic data, such as log files and configuration files to customer support using our data collection tool.

Note: Requirements:
  • Windows PowerShell 3.0 or higher

Note: This feature requires an account with the LastPass Business + Advanced MFA add-on. How do I upgrade my LastPass Business account with an add-on?

The tool packages the following data files into a ZIP format:

  • log files
  • result of the diagnostics
  • server.properties configuration file, after removing sensitive data from the file

  • Open PowerShell and execute the following command:

    uproxy -collectDiagnosticData

By default, the .zip file is created in the folder from where you run the script. The file name will be UP_diagnostic_data_<timestamp>.zip.

You can use an optional parameter to set a destination path, where the .zip file is created:

uproxy -collectDiagnosticData -destinationPath "C:\Destination\folder"