How is LastPass Customer Support changing for Free users?
Please review important upcoming changes below to LastPass Customer Support.
What is changing, and when?
On May 17, 2021, all LastPass Free users will have Basic support (including access to support articles and the LastPass Community). Learn more about these changes.
Who is impacted by this change?
All LastPass Free users will be impacted by this change effective May 17, 2021.
What Customer Support options does LastPass provide?
|Current LastPass Customer Support Offerings (until May 16, 2021)|
|LastPass Free||Support Center with Email Correspondence|
|LastPass Premium & Families||Support Center with Email Correspondence – Priority|
|LastPass Teams||Phone Support & Support Center with Email Correspondence – High priority|
|LastPass Enterprise / MFA / Identity||Phone Support & Support Center with Email Correspondence – Highest priority|
|New LastPass Customer Support Offerings (as of May 17, 2021)|
|LastPass Premium & Families||Personal||
|LastPass Enterprise / MFA / Identity||Business||