How is LastPass Customer Support changing for Free users?
Please review important upcoming changes below to LastPass Customer Support.
What is changing, and when?
On May 17, 2021, all LastPass Free users will have Basic support. This means that they will have access to support articles and the LastPass Community, however, they will no longer have access to 24/7 email support.
Who is impacted by this change?
All LastPass Free users will be impacted by this change effective May 17, 2021.
What Customer Support options does LastPass provide?
LastPass offers three (3) levels of Customer Support: Basic, Personal, and Business (shown below).
|Support Articles||Community||24/7 Email Support||24/7 Phone Support|
⚠ Email Support will be removed for LastPass Free users on May 17, 2021.
** Receives highest priority