How do I use the View My Cases portal?

Once you submit a case to Customer Care, you will receive a confirmation email with a case number for your records.

  1. If the support articles available do not answer your question, click Contact Support at the bottom of an article to submit a case to Customer Care.
  2. Once submitted, you will receive a confirmation email with a Case Number.
  3. To view your case details and status, click View My Cases in the top toolbar of the support site, or navigate directly to
  4. Enter the case number you received in your confirmation email.
  5. Enter the email address you used when you submitted your case.
  6. Confirm you are not a robot.
  7. Click View My Cases.

Your case number, case creation date, case description, and case status is displayed.

How do I upload attachments for my case?

You can reply directly to the confirmation email (or any subsequent emails for your case), and upload a file attachment in your email response to send to Customer Care. The maximum file attachment size is 5MB.