HELP FILE

How do I use passwordless authentication when my device is offline?

If you are in a location with little to no Internet connectivity, or your device is in Airplane mode, you can use a time-based One-Time Passcode (TOTP) generated by the LastPass Authenticator in order to authenticate while your device is offline.

Note:  This feature must be enabled as a passwordless authentication policy for your account by a LastPass admin, and is only available to those with a LastPass Business + Advanced MFA add-on account.

Log in to LastPass while the LastPass Authenticator is offline

Access your LastPass Vault and use the LastPass Authenticator for authentication while offline.

  1. On your (offline) mobile device, open the LastPass Authenticator.
  2. Locate your desired account and take note of the Temporary One-Time Passcode (TOTP) code displayed.
  3. On your desktop, click the inactive LastPass icon inactive LastPass icon in your web browser toolbar.
  4. Enter your email address and your master password, then click Log In.
  5. When prompted, enter the TOTP (displayed in the LastPass Authenticator).
  6. Click Authenticate.

    Multifactor Authentication window with additional multifactor options

You are now logged in to the LastPass web browser extension in offline mode, and an active LastPass icon active LastPass icon is displayed in your toolbar.

Log in to other apps or websites while the LastPass Authenticator is offline

Apps and websites can be configured by your LastPass admin to allow you to use the LastPass Authenticator for authentication while offline.

  1. Navigate to your desired app or website (that uses the LastPass Authenticator) and select the option on the login screen to use a time-based one-time passcode.
  2. On your (offline) mobile device, open the LastPass Authenticator.
  3. Tap or select One-Time Passcodes in the lower-left navigation of the LastPass Authenticator.
  4. When prompted, use face, fingerprint, or PIN Code for authentication.
  5. Locate your desired time-based One-Time Passcode (TOTP), and take note of the code displayed.
  6. Back on your website or app, enter the TOTP (displayed in the LastPass Authenticator) and proceed to log in.
You are now logged in to your app or website.