HELP FILE

How do I retrieve crash logs from my iOS device for LastPass?

If you are using the LastPass Password Manager app for iOS, you can send crash logs to Customer Care to help identify the root cause of the issue you are reporting.

Before you begin: Be sure to sync your device with iTunes. After syncing, crash reports will be copied to a specific location on your hard drive.
To retrieve crash logs, do the following:
  1. Sync your device with iTunes on your desktop.
  2. After syncing, look for crash logs in the relevant directory, based on the operating system you are using:

    OS Location
    OS X and macOS ~/Library/Logs/CrashReporter/MobileDevice/< DEVICE_NAME >
    Windows Vista or later C:\Users\< USERNAME >\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\< DEVICE_NAME >
    Windows XP C:\Documents and Settings\< USERNAME >\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\< DEVICE_NAME >

  3. Look for files starting with "com.LastPass".

    Note: For Mac users ~/Library is hidden by default on Mac OS X and macOS. To open your user library, open the Finder application, then hold the Apple Command key while clicking on the Go menu, then select Libraryand navigate to Logs, CrashReporter, etc..

  4. Please attach the log file to your ticket so that we can review it.
What to do next:

See https://developer.apple.com/library/ios/#qa/qa1747/_index.html for other methods on retrieving log files.