HELP FILE

How do I reset my Master Password using mobile account recovery on iOS for LastPass?

Once account recovery has been set up on your mobile device, you can reset your Master Password using Face ID or Touch ID to restore access to your Vault.

Before you begin: Mobile Account Recovery Using Face ID: Watch Video
Before you begin: Please be sure you have done the following before proceeding:
  1. Set up Face ID or Touch ID on your iOS device
  2. Download the LastPass Password Manager app for iOS
  3. Set up mobile account recovery on iOS for LastPass
You can reset your Master Password using biometrics on your iOS device with either Face ID or Touch ID.
  1. Open the LastPass Password Manager mobile app.
  2. Select Trouble logging in? on the login screen.
  3. Select Forgot Master Password.
  4. Select Recover Account.
    If this: Then do this:
    Using Face ID
    1. Select Recover with Face ID.
    2. Glance at your device while holding in portrait orientation.
    3. If prompted, complete steps for multifactor authentication (if it is enabled on your account).

    4. Select Next.
    5. When prompted, enter a new Master Password, then confirm it.
    6. Set a password hint.
    7. Select Set Master Password.
    8. Once logged out, select Log In.
    9. Enter your username and newly created Master Password, then select Log In.
    Using Touch ID
    1. Select Recover with Touch ID.
    2. Touch the Home button lightly (don't press) to scan your fingerprint.
    3. If prompted, complete steps for multifactor authentication (if it is enabled on your account).

    4. Select Next.
    5. When prompted, enter a new Master Password, then confirm it.
    6. Set a password hint.
    7. Select Set Master Password.
    8. Once logged out, select Log In.
    9. Enter your username and newly created Master Password, then select Log In.
  5. You have successfully reset your Master Password using biometrics in the LastPass Password Manager app for iOS.

What to do next:

It is strongly recommended that you perform the following steps immediately after updating your Master Password in order to create new Recovery One Time Passwords:

  1. Log out of LastPass on every computer and/or mobile device where you have installed and accessed your LastPass Vault. You can check your active sessions for all devices.
  2. Log back in with your new Master Password.
For each computer and/or device where this is done, a new Recovery One Time Password is created, which can be used for account recovery if your Master Password is ever forgotten.