HELP FILE

How do I reset my Master Password using mobile account recovery on iOS for LastPass?

Once account recovery has been set up on your mobile device, you can reset your Master Password using Face ID or Touch ID to restore access to your Vault.

Watch Video

Before you begin: Please be sure you have done the following before proceeding:
  1. Set up Face ID or Touch ID on your iOS device
  2. Download the LastPass Password Manager app for iOS
  3. Set up mobile account recovery on iOS for LastPass
You can reset your Master Password using biometrics on your iOS device with either Face ID or Touch ID.
  1. Open the LastPass Password Manager mobile app.
  2. Select Trouble logging in? on the login screen.
  3. Select Forgot Master Password.
  4. Select Recover Account.
    If you're using this: Then do this:
    Face ID
    1. Select Recover with Face ID.
    2. Glance at your device while holding in portrait orientation.
    3. If prompted, complete steps for multifactor authentication (if it is enabled on your account).

    4. Select Next.
    5. When prompted, enter a new Master Password, then confirm it.
    6. Set a password hint.
    7. Select Set Master Password.
    8. Once logged out, select Log In.
    9. Enter your email address and newly created Master Password, then select Log In.
    Touch ID
    1. Select Recover with Touch ID.
    2. Touch the Home button lightly (don't press) to scan your fingerprint.
    3. If prompted, complete steps for multifactor authentication (if it is enabled on your account).

    4. Select Next.
    5. When prompted, enter a new Master Password, then confirm it.
    6. Set a password hint.
    7. Select Set Master Password.
    8. Once logged out, select Log In.
    9. Enter your email address and newly created Master Password, then select Log In.

    Tip: We recommend using the following best practices when creating your Master Password:
    • Use a minimum of 12 characters, but the lengthier the better
    • Use upper case, lower case, numeric, and special character values
    • Make it pronounceable and memorable, but not easily guessed (e.g., a passphrase)
    • Make sure that it is unique only to you
    • Don't use personal information
    • A good example is: Fidoate!my2woolsox

You have successfully reset your Master Password using biometrics in the LastPass Password Manager app for iOS.
What to do next: (Recommended)

It is strongly recommended that you perform the following steps immediately after updating your Master Password in order to create new Recovery One Time Passwords:

  1. Log out of LastPass on every computer and/or mobile device where you have installed and accessed your LastPass Vault. You can check your active sessions for all devices.
  2. Log back in with your new Master Password.
For each computer and/or device where this is done, a new Recovery One Time Password is created, which can be used for account recovery if your Master Password is ever forgotten.

What to do next: (Optional)

If you have created a list of temporary One-Time Passwords to use on public/untrusted computers, then please be aware that changing or resetting your Master Password will invalidate all one-time passwords that you generated before the change occurred (as it requires your Vault to be re-encrypted). This means that you will need to generate new OTPs after a Master Password change, as all OTPs you generated previously will no longer be listed. Learn how to generate new one-time passwords.