HELP FILE

How do I reset my Master Password using a hint/reminder?

If you previously set up a Master Password hint/reminder (either during account creation, when you last changed your Master Password, or by manually entering one into your Account Settings), you can have LastPass send you a clue in a reminder email.

  1. Navigate to https://lastpass.com/forgot.php.
  2. Enter your email address and click Send Hint.

  3. An email is sent to your inbox containing the word(s) you set up as a clue to remind you of your Master Password.

    Tip: If you do not receive an email with a password hint, you may have set up a secondary security email where the email was sent instead ( learn more). Additionally, please check your spam/junk email filters.

  4. If your hint helps you remember, try logging in to LastPass once again.

    Troubleshooting: If your hint does not jog your memory, click LastPass account recovery within the email and follow these instructions to recover your Master Password with a Recovery One Time Password.

What to do next:
It is strongly recommended that you perform the following steps immediately after updating your Master Password in order to create new Recovery One Time Passwords:
  1. Log out of LastPass on every computer and/or mobile device where you have installed and accessed your LastPass Vault. You can check your active sessions for all devices.
  2. Log back in with your new Master Password.
For each computer and/or device where this is done, a new Recovery One Time Password is created, which can be used for account recovery if your Master Password is ever forgotten.