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How do I reset my Master Password using a hint/reminder?

If you previously set up a Master Password hint/reminder (either during account creation, when you last changed your Master Password, or by manually entering one into your Account Settings), you can have LastPass send you a clue in a reminder email.

  1. Navigate to https://lastpass.com/forgot.php.
  2. Enter your email address and click Send Hint.

  3. An email is sent to your inbox containing the word(s) you set up as a clue to remind you of your Master Password.

    Tip: If you do not receive an email with a password hint, you may have set up a secondary security email where the email was sent instead (learn more). Additionally, please check your spam/junk email filters.

  4. If your hint helps you remember, try logging in to LastPass once again.

    Troubleshooting: If your hint does not jog your memory, click LastPass account recovery within the email and follow these instructions to recover your Master Password with a Recovery One Time Password.

What to do next: (Recommended)

It is strongly recommended that you perform the following steps immediately after updating your Master Password in order to create new Recovery One Time Passwords:

  1. Log out of LastPass on every computer and/or mobile device where you have installed LastPass and accessed your LastPass Vault. You can check your active sessions for all devices.
  2. Log back in with your new Master Password.
For each computer and/or device where this is done, a new Recovery One Time Password is created, which can be used for account recovery if your Master Password is ever forgotten.

What to do next: If you logged in to your online web Vault (i.e., the LastPass website) on a public or untrusted device, it is strongly recommended that you clear the browser cache on all web browsers where you accessed LastPass in order to clear the Recovery One Time Password that was created from accessing the LastPass website.
What to do next: (Optional)

If you have created a list of temporary One-Time Passwords to use on public/untrusted computers, then please be aware that changing or resetting your Master Password will invalidate all one-time passwords that you generated before the change occurred (as it requires your Vault to be re-encrypted). This means that you will need to generate new OTPs after a Master Password change, as all OTPs you generated previously will no longer be listed. Learn how to generate new one-time passwords.

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